Jobs for People with MS: National MS Society

Introduction

Software technician at IBM is the backbone of our strategic initiatives to design, test, maintain, troubleshoot, upgrade, and technical Q&A and support related software running on system-I, providing industry-leading solutions that make the world run today. Whether you are working on projects internally or for a client, software activity is critical to the success of IBM and our clients worldwide.

At IBM, you will use the latest software tools, techniques, and approaches and work with leading minds in the industry to build solutions you can be proud of.

Your Role and Responsibilities

We are looking for a System I expert to join our team.

Systems Engineers ensure the stability, integrity, and efficient operation of information systems that support core organizational functions and customers.

This is achieved by monitoring, maintaining, supporting, and optimizing all operating systems assigned.

The Systems Engineer will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues to maximize the benefit of IT systems.

Responsible for the remediation of server incidents including timely responses, thorough analysis, and all proper follow-up actions.

What will you do?

Our engineers support enterprise-critical systems that support various social infrastructures in critical positions inside and outside the company.

Work with IBM power system (p8 p9 p10) OS, infrastructure, and hardware.

The platforms support hybrid cloud and AI, a fascinating area of technology.

You will be responsible for:

• Responding to service restoration calls.

• Overseeing incident queues to ensure service level agreements are met.

• Overseeing of ticket queues and taking ownership of completing the requested work detail.

• Reducing repeating incidents by performing deep analyses of tickets, adjusting thresholds, and/or performing root cause analysis to prevent future occurrences.

• Technical infrastructure projects

• Responds to client/stakeholder problems promptly and prioritizes multiple issues based on the severity of the case. Update tickets with clear, concise, and detailed documentation, including all communications regarding work, emails, phone calls, and service attempts

• Determines the need for and is responsible for installing Operating Systems patches including pre and post-level reporting.

Follows documented procedures for installing, maintaining, and administering server hardware and software environments.

• Collaborates with various groups to select appropriate designs, processes, and tests and ensures the compatibility of system components.

• Follows documented procedures for installing, maintaining, and administering server hardware and software environments.

• Possess an understanding of server hardware components, network design, components, and computer systems interactions.

Required Technical and Professional Expertise

• 3+ years of Admin experience which includes:

• I/OS support

• Hardware Management Console OS support and configuration

• CL coding (develop and support)

• Data replication support (PowerHA, MIMIX, iTera, DataMirror, Global Mirror, others)

• Troubleshooting skills, analytical skills, experience in high availability/real-time environment

• Ability to coordinate actions through others and willing to adapt to change.

• Effective Communication skills (written and verbal)

• Ability to work in a fast-paced team environment, attention to detail

• Strive to learn new things and gain experience.

• Responsible, organized, and detail-oriented with strong problem-solving skills.

• Highly motivated team player, ready to collaborate with others to get things done.

Preferred Technical and Professional Expertise

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About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.