Jobs for People with MS: National MS Society

Our client, is an American life, science and clinical research (Pharmaceutical & Biotech) company is looking for Field Service Engineer at Peral River, NY.

Job title: Engineer II, Field Service

Location : Pearl River, NY

Work Schedule

8am to 4pm (Mon-Fri)

Job Description:

When you join our client, you'll be part of a hard-working, dedicated team that shares your passion for exploration and discovery. Our company invests heavily in R&D, providing our employees with the chances to create meaningful contributions to the world.

Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Fluctuating Temps hot/cold, Laboratory Setting, Loud Noises (Equipment/Machinery), Standing for full shift, Strong Odors (chemical, lubricants, biological products etc.), Various outside weather conditions

Job Description

How you will make an impact:

Our client offers coordinated solutions, instrument, and enterprise services to our customers. As a Field Service Engineer, you will be responsible for leading all aspects of field service support and customer relationship management. The successful candidate will provide comprehensive services on Chromatography and Mass Spectrometry systems, including installation, repairs, preventative maintenance, and instrument qualifications. Our ideal candidate will be customer oriented, an advocate for our client in customer laboratories, and eager to drive growth.

What you will do:

Perform on-site installation, repair, maintenance, qualification , and validation of Chromatography and Mass Spectrometry systems ( FPLC, HPLC, UPLC, etc. ).

Must be client-focused , working in conjunction with other ULS teams and Sales.

Must be proficient with the use of customer management software to track service calls , manage parts inventories , and complete job tasks .

Reviews reports and documentation from customers, and inspects malfunctioning product to determine nature and scope of problem.

Analyzes review and inspection findings to determine source of problem , and recommends repair, replacement, or other corrective action.

Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.

Analyzes Chemistry and instrument reports in the process of diagnosing technical or application problems.

Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.

Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.

Other duties may be assigned.

Requirements:

Education: Bachelor's Degree or equivalent experience in Chemistry, Sciences or related field preferred

Experience.

5+ years hands -on experience as a Service Engineer is preferred, particularly working with analytical instrumentation or 3+ years relevant industry experience.

Hands-on experience with Chromatography and Mass Spectrometry systems preferred

Knowledge, Skills, Abilities.

Effective communication skills and establishing good customer rapport are essential

Ability to prioritize service requests and produce clear and concise documentation

Must be available to travel overnight up to 10% within the territory or other areas as required.

Ability to safely lift 50 lbs with assistance on occasion.

Ability to safely lift and carry 25-30 lbs continuously throughout the day.

Ability to bend, squat, stretch, and reach daily in a service function.

Ability to travel overnight at a minimum of 10%, after the initial training period

Maintain a valid driver’s license and safe driving record .

Regular and Reliable Attendance

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.