Job Information
Permobil, Inc. Customer Experience Representative in Pasco, Washington
Customer Experience Representative The Customer Experience Representative is part of a team that provide support to customers, sales reps, and end users all over the world. For specific duties, see below. Would you like to work in an international environment where you'll make a difference every day? At Permobil, we're looking for game-changers to join us as we innovate for individuals and develop the world's most advanced assistive solutions. At Permobil, the people who use our products come first. Our purpose is to create advanced assistive solutions that make the lives of adults and children living with disabilities more enriching. Our people are passionate about pushing the boundaries of technology to deliver innovations that improve lives. We are a sustainable and responsible business committed to continuous improvement, and our customers can trust us to provide market-leading solutions driven by insights-based clinical data. Our Customer Experience department in Pasco, WA is now looking for a Customer Experience Representative. Key Tasks Applies acquired job skills and company policies and procedures to complete assigned tasks. Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice. Normally follows established procedures on routine work, requires instructions only on new assignments. Dedicated Point of Contact for specified international region, providing daily and technical support. Process quotes, parts orders, chair orders and returns when applicable within the region. Build sustainable relationships and trust with customer accounts through open and interactive communication. Handle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Ability to multi-task, prioritize, and manage time effectively. Support Customer Experience teams as needed. Follow direction, procedures, and instructions for all work assignments. Work as a team and maintain professionalism at all levels in the organization. Maintain regular and predictable attendance; report to work on time. Other duties and responsibilities as assigned. Duties and responsibilities may change from time to time. Why Permobil is a great next step for you! 1. You'll make a difference. Every day Everything we do leads to understanding and improving the lives of our users. Through our evidence-based innovation, we make a difference to people's lives. 2. You'll make your mark as part of our future We collaborate with colleagues across borders to Innovate for Individuals. The impact you make personally could lead change around the world. 3. You'll feel welcome from day one We're known for being great colleagues, who are collaborative, fun and at the cutting-edge. Everyone in the Permobil family cares as much as you do about making a positive difference. 4. You can have a lifestyle you love you're always close to nature, yet never far from civilisation. We want everyone who works for us to have a lifestyle they love - at work and beyond. Who you are You are passionate, innovative, and ambitious. You want to make a difference for others and feel fulfilled when you can see the link between the work you do and positive improvements in the lives of others. You search out opportunities and are prepared to go off the beaten track to chase your dreams. You don't follow the herd - you find new ways of working and go where you see potential to make your mark. You are a pioneer, a revolutionary, a game-changer and you are who we're looking for. Your Background Requires a minimum of 2-4 years of related experience. High School diploma or GED required Proficiency in the English language (writt