Jobs for People with MS: National MS Society

Job Track Description:

• Requires broad technical expertise and industry knowledge.

• Accountable for program management functions.

• Assists others in achieving goals.

• Manages performance appraisals and pay reviews.

• Manages training for 3 or more employees.

• Manages hiring and termination actions.

General Profile

• Accountable for team performance and results.

• Manages professional employees and/or supervisors.

• Adapts and prioritizes based on resource and operational challenges.

• Acts based on policies, procedures.

• Receives guidance from managers.

• Provides technical guidance to employees, colleagues, and customers.

Functional Knowledge

• Understands and applies concepts in the field of expertise.

• Has growing knowledge of other disciplines.

Business Expertise

• Translates strategy and priorities into work product.

Impact

• Positively impacts level of service.

• Impacts the team’s ability to meet quality, volume, and timeline targets.

• Guides based on policies, resource requirements, budgets, and business plans.

Leadership

• Builds team engagement to meet service and operational challenges.

• Provides recommendations for OT, operational expenses, and rollup data.

Problem Solving

• Resolves technical, operational, and organizational problems.

• Supports problem solving across an organizational matrix.

Interpersonal Skills

• Guides and influences internal and external customers, or agencies.

Responsibility Statements

• Manages the operation of the organization's total quality management (TQM) program.

• Supports the creation of systematic approaches for assuring high-quality services that meet customer needs.

• Develops program communications for employees.

• Develops training and related reward systems.

• Develops, implements, and leads key process improvement efforts.

• Influences cross-functional efforts.

• Develops systematic approaches for assuring high-quality services.

• Influences the interface of key activities within the functions of the organization.

• Supports the hiring of team members and completes performance reviews.

• Performs other duties as assigned.

• Complies with all policies, procedures, and standards.