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Day - 08 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview

Under the general direction, provides supervision to Hospital and Professional billing and follow-up operations to ensure timely billing and collection of accounts receivable and customer service to patients, insurers, and other departments. Assists manager in identifying issues, monitoring performance, and in problem resolution. Provides direction and supervision to ensure that overall Revenue Cycle accounts receivable expectations are met.

Locations

Stanford Health Care

What you will do

• Assists manager in supervising the team's receivable management process.

• Designs appropriate work schedules for subordinate employees and plans daily work assignments in order to maintain adequate staffing to meet departmental needs.

• Ensures that all staff follow appropriate billing requirements and receives necessary compliance training.

• Ensures that direct reports perform timely and quality work.

• Ensures the appropriate procurement, utilization, maintenance and care of equipment, materials and supplies allocated to staff within assigned areas of responsibility.

• Monitors work outcomes and provide metric data for management.

• Performs supervisory functions for the assigned program, section or unit by interviewing and recommending the hiring of new staff members; providing or arranging for training for subordinates; evaluating subordinates' performance; and recommending personnel actions such as promotions, transfers, or disciplinary action to ensure adequate and competent staffing.

• Provides overall supervision for billing, follow-up, collection, and resolution of all accounts within the assigned team.

• Supervises staff through the process of problem identification and resolutions and work improvement techniques.

• Sets priorities for team or unit to ensure task completion, coordination of work activities with other departments; monitors daily operations of the unit or sub-unit; recommends changes to unit or sub-unit policies.

• Additional duties for onsite Supervisor:

• Supervises operations of Business Office Clerical Support Team.

• Act as liaison between on-site team and operations team members.

• Supervise, mentor, train, and coach office staff and delegate assignments to ensure maximum productivity.

• Provide quality control over the work done by the on-site support staff, ensuring all paper processes such as printing, mailing, and receiving incoming mail is carried out completely and correctly.

• Create and enforce best practices; come up with processes for carrying out certain tasks and keeping track of work

• Create and maintain tracking mechanisms for monitoring performance metrics for the team.

• Provide Administrative Support.

• Monitor and maintain office supplies.

• Facilitate incoming package shipments.

• Work with field services and vendors to ensure printers and other office machinery are working appropriately.

• Manage the Emergency Evacuation plan for the Billing Office.

• Creates and maintains unit specific standard work, policies, and procedures .

• Perform other duties as assigned.

Education Qualifications

• Associate’s degree in a work related discipline from an accredited college/university or equivalent combination of education/experience.

Experience Qualifications

• Two years of progressively responsible and directly related work experience.

Required Knowledge, Skills and Abilities

• Ability to develop and manage expenses.

• Ability to plan, organize, develop tactical plans and set priorities.

• Ability to solve technical and non-technical problems.

• Ability to supervise, coach, mentor, train, and evaluate work results.

• Ability to work effectively with individuals at all levels of the organization.

• Knowledge of billing procedures and third-party payer claims processing requirements.

• Knowledge of information system and software relating to accounts receivables management and billing.

• Knowledge of local, state and federal regulatory requirement related to the functional area.

• Knowledge of principles and practices of supervision.

• Excellent written and verbal communication skills.

• Ability to demonstrate analytical thinking and business insight.

• Outstanding poise in a fast-paced environment.

• Problem solving ability while functioning as an active team member.

• Establish and grow relationships with appropriate partners.

Licenses and Certifications

• None

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care

• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health

• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $37.42 - $48.65 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

At Stanford Health Care, we seek to provide patients with the very best in diagnosis and treatment, with outstanding quality, compassion and coordination. With an unmatched track record of scientific discovery, technological innovation and translational medicine, Stanford Medicine physicians are pioneering leading edge therapies today that will change the way health care is delivered tomorrow.

As part of our spirit of discovery, we also leverage our deep relationships with luminary Silicon Valley companies to develop new ways to deliver preeminent patient care.

Learn about our awards (https://stanfordhealthcare.org/about-us/awards.html) and significant events (https://stanfordhealthcare.org/about-us/our-history.html) .