Job Information
Matanuska Telecom Association Sales in Palmer, Alaska
[We are searching for an experienced Sales and Support Administrative Assistant at our Sun Mountain facility.
Primary Duties and Responsibilities:
[The Sales and Support Administrative Assistants job is to ensure that all sales and support staff have a thorough knowledge of MTAs products, services and customer support. The Sales and Support Administrative Assistant role is responsible for supporting sales and support functions, ensuring smooth operations, accurate reporting, and well-maintained office supplies. SPECIFIC TASK DESCRIPTION]{segoe="" ui",="" arial,="" sans-serif"=""}]{segoe="" ui",="" arial,="" sans-serif"=""}
- Generate and compile daily, weekly and monthly sales and support reports.
- Analyze data to identify trends and provide actionable insights to the Sales and Support management team.
- Maintain accurate records of sales performance, customer interactions and support metrics.
- Pull and review daily agent call recordings to ensure quality and adherence to company standards.
- Provide feedback and reports on call performance to the Sales and Support Management team.
- Assist in training and development initiatives based on call analysis.
- Monitor and mange office supply inventory, ensuring adequate stock levels at all times.
- Place orders for office supplies and equipment as needed, staying within budget constraints.
- Maintain organized storage areas for office supplies.
- Assist in scheduling and coordinating meetings, appointments, and travel arrangements for the Sales and Support team.
- Support the onboarding process for new employees, including preparing workstations and necessary materials.
- Provide exceptional customer service via phone or email, resolving inquiries and issues promptly and professionally.
- Assist in ensuring customer records and databases are up to date.
- Collaborate with the sales and support teams to ensure a high level of customer satisfaction.
- Perform other administrative tasks and special projects as assigned by the Sales and Support management team.
Required Qualifications:
High school diploma or equivalent; associate or bachelors degree preferred.
Proven experience in an administrative or support role, preferably with a sales or customer service environment.
Excellent organization and time management skills.