Job Information
MIAMI UNIVERSITY Customer Services Assistant in Oxford, Ohio
Job Title:
Customer Services Assistant
Salary/Grade:
$16.16 hr/F1
Job Summary:
Perform a variety of clerical, administrative, and customer service duties related to supporting the operations of a retail or hospitality unit
Duties/Physical Demands:
This full-time position serves as the night auditor/front desk attendant at the Marcum Hotel & Conference Center. The position provides customer service to hotel guests, answers phones, makes hotel reservations, checks guests in and out, processes payments, programs rooms access, processes the close of business procedures, assists with questions about Miami's campus, organizes and updates hotel room status, assists with contacting maintenance for facility repairs and generally serves as the welcoming face of the hotel.
Shifts for this position include hours from 10:45 p.m.-7:00 a.m. 3 days per week and 2:45 p.m. -- 11:00 p.m. one day per week based on business needs. Shifts include weekends and holidays.
Minimum Qualifications:
Requires six months of coursework or training beyond high school in Business Administration and one year of retail or hospitality experience, or an equivalent combination of education and expertise
Knowledge, Skills and Abilities
Knowledge of retail or hospitality operations Knowledge of computer and office applications Customer service skills Knowledge of bookkeeping procedures
Working Conditions/Physical Demands:
Typical office environment. May require some lifting of materials weighing 25 to 50 pounds. Periodic assignments given which entail dealing with unpleasant physical situations.
Special Instructions to Applicants:
Pre-employment drug testing may be required for this position.
Diversity Statement:
Miami University{target="_blank" rel="noopener noreferrer"} is committed to creating an inclusive and effective teaching, learning, research, and working environment for all.
For more information on Miami University's diversity initiatives, please visit the Office of Institutional Diversity & Inclusion{target="blank" rel="noopener noreferrer"} webpage. For more information on Miami University's mission and core values, please visit the Mission and Core Values{target="blank" rel="noopener noreferrer"} webpage.
EO/AA Statement/Clery Act:
Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from minorities, women, protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560.
As part of the University's commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University's Annual Security & Fire Safety Report at: