Jobs for People with MS: National MS Society

Job Description Summary

Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Impacts approaches, projects and programs in the functional area or affected business organization and ways of working. Impacts quality, efficiency and effectiveness of own team. Has significant input into priorities. Guided by professional practices and policies that are shaped by the role. The role has a certain autonomy, requiring high levels of operational judgment.

Job Description

Roles and Responsibilities

• Plan and implement GE Software deployment projects at various customer work sites in Europe (Norway to start with) and Africa region, including the activities of staff and subcontractors

• Manage the project budget and timeline and ensure the resources are available to complete the project within budget and on time in order to meet customer obligations

• Primary customer contact for the duration of each project. May commission, resolve specification issues, handle correspondence, provide periodic updates, ensure customer satisfaction, and negotiate/coordinate with staff as appropriate

• Proactively provide customers with product and services information and project updates

• Identify opportunities for customers to get the best value out of GE software

• Translate customer needs / requirements into detailed project plans while driving internal execution to meet project targets

• Manage a network of resources (including contractors) in support of project execution.

• Identify opportunities to expand the project in ways that bring value to our customer and satisfy GE profitability requirements. Negotiate change orders with the customers

• Take part in the writing of reports that describe the results of a project

• Ensure proper Lessons Learned exercises and be part of the continuous improvement initiative

• Participate in the development of proposals for projects

• Ensure that delivered products and services achieve highest quality and performance levels

• Professionally represent GE during all customer communications

Required Qualifications

• This role requires significant experience in the Services & Digital Project Management. Knowledge level is comparable to a Master's degree from an accredited university or college ( or a high school diploma with relevant experience).

Desired Characteristics

• Previous experience in the software industry services with Telco or Electrical utilities customers

• Familiar with GIS and ADMS software products

• Good technical background, with proven understanding of Windows and/or Unix based systems and complex software development for real-time environments.

• Strong PC skills required, including use of standard MS Office applications. Experience using PM and project planning software tools; (P6 Project preferred.)

• Knowledge of contract structure and familiarity with contractual terms required (T&Cs).

• Strong understanding of accounting/financial principles with the ability to create and analyze financial and project reports.

• Ability to delegate tasks and responsibilities appropriately and effectively manage project resources. Ability to effectively coordinate with other managers and senior level staff including sales, marketing, project delivery, and product leads.

• Excellent verbal, written, and interpersonal communication skills. Ability to write professional and technical reports and procedures. Ability to make formal and informal presentations to technical and non-technical staff and customers.

• Proven sound negotiation and conflict management skills

Additional Information

Relocation Assistance Provided: No