Jobs for People with MS: National MS Society

Position Summary

A member of the professional staff, this position contributes general knowledge and skill in a discipline area (e.g., Accounting, Finance, Human Resources, Information Technology, Resort Operations, Sales & Marketing etc.) to support team and/or department objectives. Generally, works under limited supervision, but within established guidelines, producing and analyzing more complex business information to assist in the decision-making process.

The primary function of the Specialist, Broker Operations & Digital Systems is to support the daily operations of the Broker Operations & Digital Systems team, ensuring that accurate Inventory Acquisition files/data/reports are maintained for the department. This position will handle owner interactions via our department’s digital platforms and assist with handling calls from Owners who are looking to divest their timeshare interest. Successful candidates will possess a positive attitude, have the ability to think quickly and multi-task; they will have strong oral and written communication skills; the natural career advancement path is such that they must have a desire to sell.

Follow all company policies and procedures, ensure personal appearance is clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge internal and external guests according to company standards. Speak with others using clear and professional language; prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

Expected Contributions

Ownership Exit Services

• Handles Owner Interactions via our digital platforms: email, BOT management, DocuSign, and department webpages.

• Processes inbound and outbound department mail.

• Enters owner offers into database.

• Performing steps of communications and data capturing related to proactive campaigns.

• Prepare and email/mail resale listing agreements.

• Handle calls from Owners answering resale related questions.

• Monitor email boxes/incoming forms for Ownership Exit Services, Call Pilot, Europe Resale, Resale Contracts and respond/forward to appropriate Manager/associate.

• Distribute voicemail/mail to appropriate Manager/associate.

• Correspond with clients in verbal and written form to ensure that necessary documentation has been received and understand.

• Scan, label, file and store documents.

• Perform Repurchase and other Reporting including but not limited to:

• Perform audits and run associated reports for the daily and weekly repurchase batches

• Assist with processing Right of First Refusals and resale contracts for all brands

• Contact brokers and owners as necessary

• Update appropriate systems

• Update Bluebook registrations, listing data, pricing updates etc

• Update close dates in Repurchase Databases

• Send email campaigns as needed, including daily and weekly department surveys

• Update reporting for Team Meeting

• Secure customer comment approval for use in testimonials

• Performs small to medium projects as well as ad hoc projects.

• Acquire and maintain comprehensive working knowledge of all Ownership Exit Services business applications, including BOT functions and DocuSign

Policies and Procedures

• Maintain confidentiality of proprietary materials and information.

• Protect the privacy and security of customers and co-workers.

• Follow company and department policies and procedures.

• Research questions and problems; refer complex issues to supervisor.

• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.

• Perform other reasonable job duties as requested by Supervisors.

Communication

• Discuss work topics, activities, or problems with co-workers, supervisors, or managers using proper discretion.

• Ensure regular ongoing communication within all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance and produce desired business results.

• Compose routine correspondence and reports, such as e-mail, spreadsheets, etc.

• Effectively communicate primary Ownership Exit Services philosophies as they pertain to recommended strategies to property staff and other department stakeholders.

Working with Others

• Treat all employees and customers with dignity and respect.

• Develop and maintain positive and productive working relationships with other employees and departments, promoting an environment of teamwork.

• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy and confidentiality.

• Represent Ownership Exit Services cross-functionally with other business partners as necessary.

Documentation/Reporting

• Use computer systems and software packages to input, access, modify, store, or output information.

• Enter and retrieve data from computer systems using a keyboard, mouse or trackball.

• Utilize and create documents in excel, word, outlook and other Microsoft applications

• Perform tasks using the applicable Inventory & Revenue Management software.

Office Equipment

• Transmit information or documents using mail, scanner, or facsimile machine.

• Operate standard office equipment other than computers such as telephone, scanner, fax, photocopier, calculator, and electronic peripherals.

• Keep office equipment in working order and contact service representatives to correct problems with office equipment, including following-up to ensure problem is corrected.

• Maintain office areas (e.g., cubicles, storerooms, conference rooms, etc.), including calling housekeeping and maintenance when needed.

• Enter and locate work-related information using computers and/or other methods.

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

• Quality Assurance.

• Comply with quality assurance expectations and standards.

Candidate Profile

Education

• High school diploma / G.E.D. equivalent minimum.

• College Degree preferred.

Experience

• Minimum one-year related IRM, Vacation Ownership or real estate experience is required.

• Experience in inventory management systems including SOLAR, Universe, DG Sun and TimeshareWare preferred.

• Possession of a State real estate salesperson license for the respective state (e.g. Florida, California etc.) is preferred.

• Minimum of 1-year professional experience with a minimum of two (2) years Real Estate experience preferred.

• Experience with MVW Revenue Management and Preowned Inventory processes & systems an advantage.

Skills/Attributes

• A minimum of intermediate proficiency in all Microsoft Suites applications.

• Proven ability to gather the required information to analyze trends and surface possible solutions.

• Strong verbal and written communication skills.

• Ability to explain complex ideas clearly and concisely in a manner appropriate to the audience.

• Proven ability to recognize and provide the appropriate level of detail required by each stakeholder.

• Conceptual thinker.

• Proven ability to develop and maintain effective relationships with a broad group of stakeholders.

• Proven ability to consistently meet deadlines through effective multi-tasking and reprioritization of tasks.

• Strong desire to continuously learn and develop.

• Proven decision-making skills.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture