Job Information
HEALTH AND HUMAN SERVICES COMMISSION Texas Works Advisor II in ORANGE, Texas
Job/Position DescriptionTexas Works Advisor:The Texas Health and Human Services Commission (HHSC) seeks highly qualified candidates to fill the Texas Works Advisor position within the Office of Medical and Social Services (MSS), Access and Eligibility Services (AES) Eligibility Services Division. The MSS is driven by its mission to connect people, services, and supports by helping individuals and families in need of food, medical care, cash assistance and other social services. The ideal candidate will thrive in an environment that emphasizes innovation through new ideas, striving for excellence by taking pride in your work, embracing our differences as a source of strength, accomplishing more through partnership, leading by example, and learning for continuous improvement.(Open to current AES/Texas Works Employees Only)Texas Works Advisor (CT) processes appeal requests and represents the agency during the Fair Hearing Process. Accurately determines eligibility for TANF, SNAP (food stamps), Medicaid and/or Medicaid for the Elderly and People with Disabilities (MEPD) programs. Work involves interviewing clients in person or via outbound phone call, documenting information gathered, determining eligibility for benefits, verifying case data, explaining program benefits and requirements. Work involves making outbound calls to verify client information. Reviews eligibility of clients for ongoing services. Job requires detailed oriented individuals with ability to apply complex policies and procedures. May be assigned to special projects as needed.Essential Job FunctionsMaintains a regular and predictable work schedule. Processes Fair Hearing requests, testifies during Fair Hearings as a technical authority on eligibility issues, and implements Fair Hearing decisions. Reviews case records to determine validity and accuracy of eligibility determinations made by local office Advisors. Conducts case reviews and obtains information by observing and recording findings. Provides guidance to regional staff concerning potential errors made on a case. Resolves complaints and escalated issues. Counsels clients on social services programs, and other state and federal regulations. Research policies and collaborates with regional attorneys. Confers with Legal and Policy staff to obtain additional information bearing on hearings. Coordinates hearing activities, to include notifying key stakeholders of upcoming hearings to ensure that they attend said hearings as a witness. Interviews clients or authorized representatives via phone or in person to gather information to determine eligibility for benefits. Processes changes to client status, overpayments, and adjusts or restores benefits. Obtains, verifies, and calculates income and resources to determine client financial eligibility. Conducts collateral cold calls via conference line to obtain verification of client information. Documents case records using automated systems to form a record for each client. Communicates effectively with others (internally or externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints. Performs shadowing activities with incoming staff. Perform other duties as assigned. Must be able to work occasional overtime, as required by management, outside of normal hours of operation, which may include weekends when called upon. Must be able to work in a highly stressful and fast paced environment, under constant pressure to meet required deadlines, https://jobshrportal.hhsc.state.tx.us/ENG/CareerPortal/job_profile.cfm?szOrderID=604048 Copy the URL in the preceding sentence to an Internet Explorer browser to apply to the job directly through the Texas Health and Human Services Career Portal.