Job Information
ASM Global Food & Beverage Concessions Manager in Ontario, California
Position Title: Concessions Manager
Department: Food & Beverage
Reports To: Food and Beverage Sr. Manager and Director
Classification: Full-time, Hourly Non-Exempt
Compensation: Annual Salary Start Pay $70,000
Position Description: The Concessions Manager is responsible for overseeing the day to day operations of the Toyota Arena Concessions areas and Bars.
Essential Functions:
Supervises concession and bar employees in the preparation and service of food and operations and assists where needed on event days to ensure accurate staffing, food production levels, quality control, and timely service
Hires, trains, schedules, and annually reviews all concession workers, concession cooks, nonprofit group volunteers, and bartenders to ensure high quality, efficient and profitable food service
Develops work plans including scheduling and ordering; assigns appropriate duties to subordinates
Ensures all requisitions to the Warehouse and Kitchen are received in a timely manner, in accordance with Company policy.
Oversees concessions operations during events to ensure client satisfaction and quality control standards
Seeks out new menu ideas to enhance current offerings and provides their product cost
Attends in-house event related meetings and relays immediate changes with other departments
Maintains all concession equipment cleanliness and annual maintenance
Prepares concession inventory sheets and all information for all points of sale for an event
Maintains monthly physical inventory and enters into Quest
Maintains any related Arena financial system and reporting accurately
Receives into inventory system all food and beverage invoices
Oversees all proper food and beverage policies and procedures in all areas
Maintains product and labor costs, and budget goals
Inspects and samples prepared foods to maintain quality standards and sanitation regulations
Maintains concession uniforms
Must be able to work in a fast-paced environment
Creatively markets, displays, and promotes concession menu items and promotions
Reviews bi-weekly concession payroll for errors and omissions before submitting for processing
Maintains proper health permits throughout the facility
Owns and fosters effective communication at all levels of the organization. Maintains all business records and documentation as required including personnel records, product and asset inventories, route inventory data and vendor sales, contact and pricing communication.
Abides by all Company policies in the Human Resources Policies and Procedures, the Business Code of Conduct.
Other duties as assigned
Experience/Training/Education Requirements:
Must be a minimum 21 years of age
Bachelor's Degree (BA) in Food & Beverage Management or related field desired
Previous customer service and cash handling experience is a plus
Minimum 5-7 years' experience in management level position in Concessions or high-volume type of food establishment.
Minimum of 3-5 years’ previous supervisory experience, preferably in an Arena environment
Must be flexible, have a sense of urgency, be able to respond quickly and resourcefully to internal and external issues
Working knowledge of food production techniques, purchasing, and sanitation procedures
Strong computer skills with Windows platform, including Microsoft Word, Excel, and e-mail
Extensive knowledge of point of sales systems and food service program reporting
Excellent written and verbal communication skills
Ability to take tasks that are not clearly defined and appropriately define problem, propose and implement solutions
Must be able to work evenings, weekends, and holidays
License/Certificate:
Valid California Driver’s License
Serv-Safe Certified
TIPS Certified
Ability to:
Provide a two-way communication and nurture an ownership environment with emphasis in positive motivation and teamwork
Ability to work with minimal supervision
Ability to interact with all levels of staff including upper management
Ability to work flexible hours, including nights, weekends and holidays, in addition to normal business hours
Communicate effectively both verbally and in writing with all staff and vendors.
Forecast, plan, and organize multiple events
Be detail oriented
Present a professional appearance and demeanor at all times during the workday
Excellent organizational and planning skills
Excellent communication and interpersonal skills
Strong customer service orientation
Computer and Technical Skills to operate modern office equipment including computer, fax, phone, and copy machine
Must be energetic, outgoing leader that is self-disciplined with a strong sense of initiative, is detail oriented and has a passion for delivering exceptional guest service.
Must be knowledgeable of State and Local Health and Alcohol ordinances and the implementation of these ordinances
Positive attitude and neat appearance
Work ethics encourages strong urgency and quality in a team environment
Must have basic math ability to accurately count inventory
Physical and Environmental Requirements:
This position requires standing, walking, bending and lifting 25lbs. throughout the day
as well as working at the computer; irregular hours will be required.
While performing the duties of this job, the employee is regularly required to move
around the facility; to stand for long hours during events; talk and hear.
This position may require work inside or outside of the building, as needed by events.
Recruiter- Wendy Canahui
ASM- Toyota-Arena
4000 E. Ontario Center Parkway Ontario, CA. 91764
Note
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. This document in no way states or implies that these are the only duties to be performed by the employee occupying this position. ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages women, minorities, individuals with disabilities, and protected
veterans to apply. We are a VEVRAA Federal Contractor. Applicants who need reasonable accommodations to complete the application process may contact (909)244-5500 for further assistance.
Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.
Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.