Jobs for People with MS: National MS Society

Job Title:

Technical Support Specialist

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Catalyst team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Join our dynamic team as a Technical Support Specialist, where you will be the linchpin for empowering our dealer network with top-notch software solutions! With a wealth of experience in technical support and a passion for process improvement, you'll tackle dealer inquiries head-on while refining our support procedures for optimal efficiency. Collaborate closely with our software team to ensure our documentation is always up-to-date and resonates with the evolving needs of our users. If you're a proactive problem-solver with exceptional communication skills and a knack for enhancing customer satisfaction, we want to hear from you! The ideal candidate would be located in Omaha, Nebraska.

Primary Responsibilities:

• Dealer Support: Respond to dealer support calls related to software tools for dealer enablement, providing clear and effective solutions.

• Process Improvement: Document current support processes and identify areas for improvement to enhance efficiency and effectiveness.

• Technical customer support: to help go through some check list of troubleshooting steps to ensure the application is configured/setup and used correctly.

• Documentation Review: Collaborate with the software team to review and update documentation of existing software tools, ensuring it reflects current practices and customer experiences.

Requirements:

• Minimum of 6-8+ years in a related field (IT or customer service)

• Experience: 2-3 years in roles involving technical support.

• Strong analytical and troubleshooting skills.

• Excellent communication and interpersonal skills.

• Experience in customer service role, answering and responding to customer requests.

• Must have experience in technical support roles. Analytical and troubleshooting skills.

• Ability to document processes clearly and concisely.

• Understanding of Active Directory based user login for applications.

• Familiarity with dealer or B2B customer support model is a plus.

Preferred Qualifications:

• Experience working in a fast-paced environment.

• Proven track record of improving support processes and enhancing customer satisfaction.

• Ability to work collaboratively with cross-functional teams.

Location:

USA Omaha 222 South 15th Street, Suite 402S

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)

•Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf)

To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) .

If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .