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Job Information
Burroughs Field Service Technician 2 in Omaha, Nebraska
Field Service Technician 2
Field Service Omaha, NE
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Description
Job Summary:
Installs, maintains and services company and/or multi-vendor equipment at customer locations in response to assigned service calls within established service level agreement
Possesses basic customer service communications skills to maintain positive customer
Essential Functions/Key Responsibilities:
Installs, maintains and services assigned equipment at customer
Performs diagnostics and testing of ATMs to ensure performance SLAs and Service quality meets/exceeds established
Enlists the assistance of more experienced technicians, lead technicians, and/or technical support when required to resolve complex
Utilizes the Burroughs Process (PAIR-CPR) to deliver high-quality
Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product
Takes responsibility for potential or desired follow-up services or problem
Maintains parts inventory with high degree of
Maintain service keys in secure
Knowledge, Skills and Abilities:
Technical
Understands and executes written and oral
Maintain basic PC skills - C apable of copying/saving files, pinging networks
Ability to operate a multi-meter to measure voltage, amperage, and resistance.
Ability to successfully complete training on electro-mechanical equipment serviced in geographical.
Must have valid driver’s license and maintain “approved” driver status; have and maintain a reliable vehicle with appropriate insurance, if driving own vehicle; or maintain company vehicle according to established schedule and policies
Ability to operate basic hand and power.
Behavioral
BuildsTrust
ProblemSolving
Communications
CustomerService
TeamOrientation/Collaboration
Quality Orientation/Attention toDetail
Education and Experience:
This is an entry level position for new inexperienced Service Technicians and/or Service Technicians who have first line maintenance as their primary role, or Service Technicians who have 1-2 years of experience servicing electro- mechanical
Must hold a valid US driver’s license with clean Motor Vehicle Report(MVR).
High school diploma or
Demonstrates mechanical, technical, electronic
Some technical school training preferred, but not
Physical Requirements and Working Conditions:
The Service Technician operates in field service environment covering customer/client locations in designated.
Client locations can include both indoor/outdoor environments where technicians can be exposed to varying weather conditions.
Travels by car, van or public transportation to various assigned customer
Must be able to work a flexible work schedule. Hours may include mornings, evenings and weekends as required to meet the needs of our
Overtime may be required on
Ability to operate and climb on a step ladder.
Compensation: For this role our hourly wage range is $18.00 to $33.00 depending on relevant experience .
The wage rate per hour spread for this position is $22.00 to $34.50.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice depending on company/client requirements.