Job Information
Hyatt Accounts Receivable Cashier in OKLAHOMA CITY, Oklahoma
Description:
We are pleased that you are exploring Hyatt Hotels Corporation. Hyatt is a place where high expectations aren’t just met- they’re exceeded. We believe our customers select Hyatt because of our caring and attentive associates who work hard to provide efficient service and meaningful experiences. It’s a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. At Hyatt, we care for people so they can be their best . Our commitment to Diversity is best evidenced by our focus on company-wide diversity initiatives. We continue to be recognized as one of America’s best companies for minorities. Associates of Hyatt are given the tools from the first day to make a difference. Hyatt employees enjoy the following benefits: health and welfare programs at just 30 days, Hyatt retirement savings plan, educational assistance, employee stock purchase program after one year of service, 12 free room nights for full time associates and accrued Paid Time Off after 90 days of service as well as community involvement, and wellness reimbursement opportunities!
The Hyatt Shared Service Center provides accounting and customer support for over 200 Hyatt Hotels in North America and Latin America. Hyatt associates work in an environment that demands exceptional performance, yet reaps great rewards- whether it’s career opportunities, job enrichment or a supportive working environment. If you are ready for this challenge, we are ready for you!
The main purpose of the Billing Coordinator or Accounts Receivable Cashier is to create, reconcile, and send all Centralized and Extended Stay Billings as well as process all Payments and Adjustments for the Collections Team. Other duties including supporting the Government Coordinator with submitting SAM registrations, assisting with Airline billing, and other duties will be assigned as time permits. The Billing Coordinator/AR Cashier will be responsible for ensuring all requests are processed accurately and efficiently. The Billing Coordinator/AR Cashier will also ensure transactions are handled in accordance with standard operating procedures/departmental guidelines. This position will be on-site at our Moore, OK location with possibility of working remotely or hybrid in the future.
Ideal candidate will also possess the following characteristics:
Work well with others at a variety of levels within the organization
Maintain a work environment that is comfortable, user-friendly, and organized
Ability to adapt to new demands, reprioritize workload and address urgent demands quickly
Ability to communicate effectively and respectfully to all associates and all internal/external resources
Eagerness and ability to learn new skills, technologies and business processes quickly
Ability to work well with others
Ability to collaborate with cross-functional teams and across all levels of the organization
Must be able to work inclusively, but also be able to work independently and without excessive supervision \
Strong oral and written communication skills
Ability to maintain confidential employee information
Attention to detail
Essential Functions:
Provide AR support to hotel properties
The billing coordinator/AR Cashier will handle Centralized billing and cashier responsibilities for all hotels we support with in Shared Services as well as Franchise hotels through our extended stay billing program
Regularly contact customers, primarily via phone and e-mail regarding their open invoices with the hotel
Provide duplicate invoice copies as needed
Resolve customer billing disputes and/or escalate to supervisor/hotel as needed
Some research and reconciliation may be needed
Provide a high level of customer service to both our external and internal customers
Promptly respond to all inquiries
Other duties as may be assigned by supervisors
Regular attendance is expected based on schedule and business needs.
Monday-Friday working and 8 hours, plus an hour off for lunch, somewhere between 7:00 AM-7:00 PM, with weekend work on rare occasions
Participation in employee events, onsite meetings, hotel visits and industry conferences is expected
Work well with others at a variety of levels within the organization
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
Qualifications:
1 year Accounts Receivable (AR) or B2B Collections experience required
1-3 years customer service, administrative or accounting experience required
Customer Service experience in one of the following industries a plus
Hospitality
Accounting
Commercial Oil & Gas
Above-average written and oral communications skills
Microsoft Office Suite Experience
High School diploma or equivalent
Primary Location: US-OK-Moore
Organization: Shared Services Center - Moore
Pay Basis: Hourly
Job Level: Full-time
Job: Accounting/Finance/Tax
Req ID: MOO001028
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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