Jobs for People with MS: National MS Society

Looking for an enthusiastic, dependable candidate to join our team and work full time in our Operations Department.  This job involves the following:

Process and balance daily exception items such as incoming and outgoing check returns for Positive Pay/Stop Pay/NSF, etc. Manage Positive Pay data by uploading issued checks, marking pay/return decisions and returning items. Create return notices/IRDs and mail to the customer.    Assists the Research Clerk and ACH Clerk with adjustments and ACH processing.  Primary call center support for general customers along with secondary call center support for online banking customers. Additional monthly incentive possible based on call performance.  Hours are Monday - Friday, 8:30am - 5:30pm.

Major Job Function:

Process and balance daily exception items such as incoming and outgoing check returns for Positive Pay/Stop Pay/NSF, etc. Manage Positive Pay data by uploading issued checks, marking pay/return decisions and returning items. Create notices and IRDs and mail to the customer.    Assists the Research Clerk and ACH Clerk with adjustments and ACH processing.  Primary call center support for general customers along with secondary call center support for online banking customers. 

Experience/Skills necessary to perform duties:

• Minimum of 3 years' experience or operational equivalent preferred
• Basic computer skills working with Microsoft Word and Excel.
• Must have excellent customer service skills.
• Must be able to ensure established policies and procedures are being followed.
• Knowledge of check rules and regulations a plus.
• Must be accurate, organized and able to handle multiple tasks at once.
• Must follow through on assignments and duties to ensure their timely completion. 

Regular Duties and Responsibilities:

·       Handles Incoming/Outgoing Returns.  Download daily return files from Fed.  Review all items and either chargeback customer account or re-deposit item.  Manages the outgoing return process by processing Critical Repair exceptions and balancing inclearing exception return items, processing return file in TCM and uploading outgoing return file to Fed.  Create and mail customer notices including the IRD.  Monitors the applicable GL reconciliations and follows up on any applicable outstanding item(s).  Ensures compliance with applicable Federal regulations. 

·       Positive Pay:  Upload customer issued items each day.  Make return/pay decisions based on reports from Centrix.  Provide additional training to customers as needed.  Manage and own Centrix updates as needed and provide training to applicable staff.

·       *Check Adjustments: * Process check adjustments as needed, these include encoding errors, duplicate checks, etc.  Make entry to customer and appropriate correspondent account.  Look up check placement information using TCM reports. Fill out appropriate adjustment forms that need to be sent to applicable correspondent bank, which also includes making adjustments to daily settlement wire if necessary. Process Without Entry claim, when possible, working with the Paying Bank or the Bank of First Deposit.

·       Call Center: Handle customer service calls for general and online banking.  Handle researching various customer transactions if necessary.

·       *Training: *

&mid dot;       Other duties as assigned.

*The wage listed is within the range associated with this position. Actual compensation will be based on qualifications and experience.

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