Job Information
VIP Care Regional Practice Manager in Ocala, Florida
Our purpose is Better Health. Specializing in primary care for patients 65+ is our passion.
What’s Your Why?
• Are you looking for a career opportunity that will help you grow personally and professionally?
• Do you have a passion for helping others achieve Better Health?
• Are you ready to join a growing team that shares your mission?
Why Join Our Team: At VIPcare, we value you. We see you. Team Members at VIPcare are living their why and building their careers with a reliable team that shares their mission of providing 5-star service that always puts patient care and outcomes first. At VIPcare, it’s the little things we do each and every day that set us apart from other primary care practices. Our patients are family, and we want to keep our family healthy. Be part of a team that is transforming healthcare one patient at a time. We take great care of our team so they can take great care of our patients and achieve: Better Care. Better Outcomes. Better Health.
THE OPPORTUNITY
The Assistant Regional Practice Manager will possess a high level of understanding of how to lead physicians and care teams in a value-based healthcare delivery environment as well as traditional Medicare and commercial payor environments. The Assistant Regional Practice Manager will partner with the Regional Manager and 2 to 3 VIPcare clinics/teams in the Ocala area along with the broader Physician Partners team to deliver on our purpose. This key team leader collaborates with leadership and other departments to problem solve for barriers to delivering patient care. The Assistant Regional Practice Manager is a developmental role that will work closely with the Regional Manager to implement our core health care delivery strategies, as well as managing daily clinic operations. The role operates in a fast-paced and engaging environment. An Assistant Regional Practice Manager is expected to grow into a Regional Practice Manager role.
KEY RESPONSIBILITIES
Leadership:
Develop and expand leadership knowledge and tactics
Develop and maintain a successful platform - people, process, and technology - to deliver on our culture and purpose
Recognize opportunities and work collaboratively to implement solutions for clinic operations
Meet regularly with clinic leadership and Regional Manager (Providers, Office Manager and/or Team Lead) to give up to date reporting of metrics and solve challenges
Participate in VIPcare Leadership meetings with timely updates to Minutes
Lead and guide Office Managers and/or Team Leads in roles and responsibilities within the clinic
Team Building:
Develop, train, and motivate a best-in-class care team
Monitor office staffing levels and collaborate with clinics and other Managers to facilitate float coverage as necessary
Counsel and coach Office Managers and Team Leads on leadership tactics
Reinforce the tone for a culture of 5 Star Service
Direct management of Office Managers in Region and Teams without Office Managers
Serve as a conduit for Employee Relations issues with clinic team and Team Resources
Provide operational oversight and support to providers (physicians and mid-levels)
Onboard new team members with orientation to VIPcare culture and monitor training program as necessary
In conjunction with Regional Manager, work with Team Resources to recruit and interview candidates
Collaborate with Health Services to ensure compliance and clinical proficiencies among clinic team members
Results:
Guide, coach, and drive the team to meet and exceed our goals
Coordinate resources and departments to set goals and effectively work through Quality and STARS Program for each office
Whiteboard Program Management and oversight in conjunction with Office Manager or Team Lead
Leadership and accountability of Care Coordination efforts in conjunction with Health Services to work proactive outreach call lists
Collaboration:
Collaborate effectively with other operational team leaders and physicians
Extraordinary customer service to all team members and other departments to include regularly scheduled meetings
Serve as liaison and oversight for clinic improvements and problem-solving related to IT, Facilities, VIP Helpline, Network Operations, and other internal departments
Vision:
Know our business, our industry, and our care model and meaningfully contribute to shaping the future of health care
Provide assistance with Physician Recruitment to regional clinics
Steer clinic growth in conjunction with Marketing Team for AEP and all year-long tactics
REQUIREMENTS
5+ Years of Healthcare or Clinic Management experience
Direct management of teams and communication with physicians
Superb written and verbal communication skills
Experience building clinic teams
Highly organized and detail-oriented
Proficiency with G-Suite Software
Ability to work independently and as part of a team
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