Jobs for People with MS: National MS Society

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Johnson Matthey Senior Technical Service Engineer in Oakbrook Terrace, Illinois

Job Description

Together for a cleaner, healthier world.

Johnson Matthey, a FTSE 250 organisation, is a global leader in sustainable technologies specialising in catalysis, precious metal products, chemicals and process technology. With operations in over 30 countries, we employ more than 12,600 people. We have more 200 years of success behind us; be part of the next stage of our growth journey and help maintain our reputation as one of the most admired organisations in our field. Our unique culture and people give us competitive advantage and will ensure our success for years to come. You can be part of that success story.

Job Purpose:

Provide technical support and assistance to account managers and customers through the completion of plant data analysis and on-site support, development of technical proposals, identification of service opportunities, and the promotion of customer relationships in order to leverage sales for JM.

PRINCIPAL ACCOUNTABILITIES:

  • Use technical software for the design, prediction, evaluation, troubleshooting, and optimization of catalyst performance

  • Hold operational data review meetings to maximize customer catalyst value

  • Provide technical support at customer sites for catalyst installation, commissioning, monitoring, and troubleshooting

  • Produce technical proposals in support of technical/commercial strategies

  • Gain technical knowledge and understanding of customer processes (flow sheets and catalyst/absorbent uses)

  • Strengthen technical customer relationships to maintain catalyst sales

  • Provide operational and technical support to customers with problem solving and troubleshooting to prove catalyst performance

  • Capture customer data to develop and improve catalyst design guides and case studies

  • Attend relevant technical seminars in the region and author or present technical papers

  • Work to standards outlined in the design guides to ensure consistency across the global business

  • Share updates as product champion to central/broader team

Requirements for the role:

  • Appropriate EHS awareness (e.g. on site EHS, OSHA, hazardous goods)

  • Bachelor degree level qualification in chemical engineering

  • This role will involve significant travel (30%) with more than 90% within the Americas. Onsite visits may include shift and weekend work/travel and will require flexibility to allow for changing customer requirements.

  • Ability to communicate and influence at all levels within the organization, e.g. supply-chain, finance, manufacturing, new business development and R&D

  • Intermediate proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)

How you will be rewarded:

We offer a competitive compensation and JM Elements benefits package including bonus, excellent pension contributions and 20 days annual leave (varies for shift- based roles). Our JM Elements Benefits programme helps our employees understand and manage the JM benefits, as well as helping you focus on your overall wellbeing – for you and your family.

We use our inspiring science and technology to enhance lives. For those who are passionate about sustainable solutions and shaping our markets, we offer stretch and a wealth of diverse opportunities.

We’ll give you freedom to bring your whole self to work and be part of a team where difference matters and all voices are heard, that genuinely cares for you and where your contribution is appreciated. We’ll empower you to lean in and make things happen, to create solutions and value for our customers. United by our values and vision, we’re self-starters sharing the same values and accountability and always with a shared commitment to doing the right thing. We’re passionate about making a difference and delivering a better tomorrow for us and for you – a cleaner and healthier world, today and for future generations.

Johnson Matthey is open for discussion on part time, job share and flexible working patterns.

How to apply:

If you have the necessary skills and experience to join our team, please apply online. For any queries or should you require any reasonable adjustments to support your application please let your recruiter know when they contact you.

If you are already a Johnson Matthey Employee, please visit the internal careers site to apply: Find Jobs - Workday (myworkday.com (https://wd3.myworkday.com/matthey/d/pex/home.htmld) )

All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise. Johnson Matthey respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice:  Johnson Matthey Privacy Notice (https://matthey.com/en/website-information/privacy-notice)

You will be contacted by the Johnson Matthey Talent Acquisition team once your details have been reviewed. Please allow four weeks from the closing date to allow for screening to take place.

We appreciate the time and effort taken in completing an application.

By applying for this role and creating an account you are agreeing to Johnson Matthey Privacy Notice (https://matthey.com/en/website-information/privacy-notice)

Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.

If you are already a Johnson Matthey Employee, please visit the internal careers site to apply: Find Jobs - Workday (myworkday.com (https://wd3.myworkday.com/matthey/d/pex/home.htmld) )

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you need support with your application email GlobalRecruit@matthey.com.

For further information on diversity, inclusion and belonging at JM click here (https://matthey.com/en/careers/life-at-jm/diversity-and-inclusion) to find out more.

Are you as curious about the world as we are? Do you want to make a real difference to people's lives? A career at JM will provide the stimulation you need, giving you the opportunity to work with like-minded people on an exciting mix of projects.

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