Job Information
NBT Bank Cash Management Support Specialist in Norwich, New York
Pay Range: $22.17 - $29.55
The Cash Management Support Specialist is responsible for performing operational support duties for cash management products and services. Will provide a full range of professional, technical, and general assistance to business customers and internal customers including:
Fully supporting the Remote Deposit Capture product, performing business customer setups, preparing contracts, maintaining business customer files, monitoring product usage and system operations, and resolving problems within given authority.
Complies with all policies and regulations and ensures that all security measures and controls are followed. Provides training assistance to business and internal customers on the features and benefits of cash management products and services. Performs a variety of routine daily tasks including reviewing reports, preparing correspondence, and participating in special department projects.
Education and Experience:
High School Diploma or GED
Associates degree preferred
Customer service and/or sales experience
Minimum four years Call Center experience or two years Call Center plus 2 years branch, back-office or other customer support experience
NBT experience preferred
Skills and Abilities:
Strong oral and written communication skills.
Must have a positive attitude and willingness to work in a team environment.
PC skills in a Windows environment to include Word/Excel
Technical knowledge of the installation and working knowledge of a PC scanner.
Excellent and problem solving skills and the ability to trouble shoot technical issues.
Ability to provide comprehensive training to customers.
Understand the roles and functions of various internal departments including Deposit and Loan Operations, Item Processing, Statement Rendering, EFT, Remote Deposit Capture and Research.
In depth knowledge of bank policies and procedures.
Unique Job Characteristics and Requirements:
Travel required, may include overnights. Valid driver’s license.
Tasks Performed:
40% Address and resolves a wide range of complex questions from both external and internal customers regarding business banking services including Business Online Banker, Positive Pay, ACH origination, ACH account assistance and additional business products from incoming calls and emails.
30% Fully supports the Remote Deposit Capture product. Account creation for new companies, scanner installations, customer training, assists with problem resolution, and acts as liaison between the customer, Fiserv, and NBT Management. Keeps customers informed of new and revised services.
20% Technical issues involving the hardware and software of RDC scanners in addition to any other bank services or products as required.
5% Ensures all security measures, policies, procedures and controls are adhered to Standards measured by live call monitoring and review of cases created in CSCS.
5% May assist with work in other Operations Departments. May assist in training of new employees. Other duties as assigned.
Physical Requirements:
Communicate effectively with internal and/or external customers
Stationary 75% of time or greater
Move Objects to Maximum 10 lbs
Benefits for Full-Time Employees:
Generous Paid Time Off : At least 22 days annually, prorated in the year of hire.
Parental Leave : Six weeks of paid leave at 100% of your salary.
Comprehensive Medical Coverage : Includes employer contributions to HSA for High Deductible Health Plan participants.
Dental and Vision Coverage : Ensuring your overall health and well-being.
Flexible Spending Accounts : For healthcare and dependent care expenses.
Employer-Paid Disability Coverage : Both short-term and long-term, with an option to purchase additional long-term coverage.
Life Insurance : Employer-paid basic life insurance, with an option to purchase supplemental coverage.
Voluntary Benefits : Including hospital, accident, and critical illness coverage.
Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.
Adoption Assistance : Supporting your growing family.
Tuition Reimbursement : Invest in your education and career growth.
Employee Assistance Program (EAP) : Access to support and resources.
Financial and Banking Services : Various benefits and financial planning assistance .
Benefits for Part-Time Employees Working 20+ Hours/Week:
Medical Coverage : Includes employer contributions to HSA for High Deductible Health Plan participants.
Generous Parental Leave : Six weeks of paid leave at 100% of your salary.
Benefits for All Part-Time Employees:
Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future
Paid Sick and Safe Leave : For your health and safety.
Employee Assistance Program (EAP) : Access to support and resources.
Financial and Banking Services : Various benefits and financial planning assistance .
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.
NBT Bank offers a stimulating work environment that recognizes talent and encourages teamwork. Our employees benefit from a total compensation package, including competitive salary, bonuses and a wide range of benefits for eligible employees - like our Tuition Reimbursement Program. Join NBT Bank and build your career through the many growth, learning and collaborative opportunities made available across the company.
EEO is the law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf)
EEO is the Law Poster Supplement
Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf)
Family Medical Leave Act (FMLA) Poster
Employee Polygraph Protection Act (EPPA) (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf)
NBT Bank is an equal opportunity employer and fully supports a diversified environment. We do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status or veteran status, recently separated veterans, genetic information, victims of domestic violence and stalking or any other class protected by Federal, State or local law. This policy applies to all terms of employment.
NBT Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the Careers website or submission process, please call 1-888-804-1771 or contact us via email at humanresources@nbtbank.com. The Human Resources Shared Service Center hours of operation are Monday through Friday, 8:00 AM to 5:00 PM EST.