Jobs for People with MS: National MS Society

Description

We are looking for a Customer Service Representative within the construction/contractor industry, based in Norton, Ohio. This role is crucial in managing customer-specific requests related to the inspection and service. This is a contract to hire employment opportunity that involves interacting with customers, scheduling services, maintaining profitable margins, and cross-training in various job functions.

Key responsibilities:

• Manage customer-specific requests mainly focusing on inspection and service.

• Schedule service and inspections for customer sites on demand.

• Conduct follow-ups on outstanding work orders to ensure timely completion.

• Maintain profitable margins on work orders by managing costs effectively.

• Be the primary customer service contact for assigned accounts, ensuring customer satisfaction and efficient problem resolution.

• Maintain strong relationships with subcontractors and negotiate rates as needed.

• Provide phone coverage for assigned accounts as well as overflow.

• Cross-train in various job functions within the company to ensure operational flexibility.

• Utilize Microsoft Office Software, particularly Excel, Word, and PowerPoint, to manage tasks and maintain records.

• Maintain high standards of customer service and demonstrate the ability to learn new systems and processes.

Skills:

• Proficient in Microsoft Excel and other Office Software.

• Experience in Account Management.

• Strong customer service skills.

• Proficient in Order Entry.

• Excellent at Client Relations.

• Skilled in Documentation.

Requirements

• Proven experience in a customer service role, preferably in the construction/contractor industry

• Proficiency in Microsoft Excel for data management and reporting

• Experience in account management, including building and maintaining client relationships

• Ability to handle order entry tasks with accuracy and efficiency

• Strong communication skills to manage client relations effectively

• Detail-oriented with strong documentation skills to maintain accurate records

• Ability to handle customer issues, inquiries, and complaints professionally and efficiently

• Collaborative team player with the ability to also work independently

• Strong organizational skills, ability to prioritize tasks and manage time effectively

• High school diploma or equivalent; higher education or certifications in related fields are a plus

• Flexibility to adapt to changes in procedures or processes in a dynamic work environment

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .