Jobs for People with MS: National MS Society

Senior Specialist, Customer Solutions

Requisition Id: 372476

Business Unit: LTL

Location:

North Richland Hills, TX, US, 76180

What you’ll need to succeed as a Senior Specialist, Customer Solutions at XPO

Minimum qualifications:

• 2 years related experience or equivalent combination of education and experience

Preferred qualifications:

• 2-4 years of logistics or transportation experience

About the Senior Specialist, Customer Solutions job

Pay, benefits and more:

• Competitive compensation package

• Full health insurance benefits are available on day one

• Life and disability insurance

• Earn up to 13 days of PTO over your first year

• 10 paid company holidays

• 401(k) option with company match

• Education assistance

• Opportunity to participate in a company incentive plan

What you’ll do on a typical day:

• Influence cross-functional teams to provide delivery on the expected schedule and take ownership of each potential failure, often asking for prioritization of a particular shipment or preparing another team to perform above standard services

• Understand your customers’ requirements and commit yourself to the oversight necessary to ensure success

• Produce daily reports and other customer communications. Build trust with your customers by providing insights and value to the XPO shipping experience

• Keep all systems up to date so accurate reporting is available and accurately identify any failures and record the root cause of the failure and the party responsible

• Provide feedback and ideas for process improvements

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review XPO's candidate privacy statementhere (https://jobs.xpo.com/content/CANDIDATE-PRIVACY-NOTICE/?locale=en_US) .