Job Information
Aeris Communications NOC Engineer in Noida, India
Job Profile
As our organization and customer base continues to expand on a global scale, Aeris is searching for an experienced NOC monitoring Engineer to be based out of our Noida, India office to work with our global Tier I Customer Support team.
The Aeris Noida office is based in the heart of the Noida IT Hub in Sec 62 and boasts of a state-of-the-art collaborative workspace. Open desks, vibrant atmosphere, recreation space and round-the-clock fully stocked cafeteria are just some of the perks. We have one of the best health and insurance benefit schemes in the industry. With a lean process-based culture, we believe that written policies are a poor replacement for sound judgement.
So come and be part of this exciting times Aeris is going through!
NOC Engineer Job Description
Network Operations Center (NOC) Engineers monitor applications and infrastructure for a IOT solution to proactively detect problems from a central location. They analyze problems, perform troubleshooting and incident response on the system, escalate to next level and track problems through to resolution.
Job Detail
Function: Global Service Operations Center
Position: NOC engineer
Location: Noida
Responsibilities:
Alarms monitoring of Aeris application and infrastructure
Proactively identify the problem and take the defined actions based on scripted method of procedures
Provide expertise in monitoring to department peers
Escalate the issue to next level and ensure the problem resolution
Page the stake holders and Set-up the Incident management bridge for problem resolution
Document the problem, impact and resolution delivered by SMEs
Managing multiple cases at one time while adding procedural documentation
Manage your workload by accurately gauging timelines and meeting timelines
Required to work in 24*7 shift
Candidate Prerequisites
Qualifications: Degree within Electronics Engineering/Telecommunication Engineering/ Computer Science/Computer Engineering or equivalent.
Years of experience: 2-5 years
Technical and/or functional skills:
Consistent success in NOC or in an IT helpdesk within a high traffic, global enterprise
environment.
- Experience with Zendesk, Jira or ticket tracking best practices
Excellent written and verbal communication
Experience with diagnostic tools and reading and interpreting logs
Excellent organization skills
A curious mindset and a passion for continued learning, staying abreast of new technology
and techniques
- Service Performance indicators and their interpretation.
Working experience in either Access, Core, Transport networks
Knowledge of routers/switches/firewall desired but is not mandatory
Personality attributes:
Must possess strong interpersonal skills and have the ability to interact with all levels of
employees in a professional manner.
- Must possess good communication skills and fluent in English speaking and Writing.
Strict adherence to company policies, confidentiality, and mature judgment must be
always demonstrated
- Desire to excel, capability to drive the solution of a problem and flexibility in work schedule
Consistent attention to detail
High level of commitment
Team Player
Customer focus approach and sense of urgency
Ready to work in shifts 24x7
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