Job Information
NJ Transit Ridership Survey Agent in Newark, New Jersey
Ridership Survey Agent
Rail Operations
Job Description:
Forbes List of America's Best Employers 2022, 2023, & 2024
Move forward with us! At NJ TRANSIT, you'll join us in transforming the third-largest transportation agency in North America. We are committed to delivering safe, reliable service that gets customers to their destinations on time–and we're looking to hire talented folks with a commitment to excellence to make it all possible.
Summary: Gathers accurate, on-the-ground data collection that supports federal reporting on rail system use. Conducts passenger field counts in a variety of settings. Supports compliance with federal reporting requirements for rail system utilization and service equity.
Roles and Responsibilities
Conduct field counts directly on trains throughout the entire NJ Transit Rail Network.
Conduct field counts at various train stations, including but not limited to Hoboken, Newark, and Secaucus.
Track and report ridership data while maintaining accurate and up-to-date records.
Ensure the accuracy and integrity of all collected ridership data.
Maintain detailed documentation of all counts performed.
Document and report field counts and data in a timely manner.
Collaborate with team members and service planning staff to ensure departmental ridership records are complete and current for system-wide analysis.
Knowledge and Skills Required:
High School diploma.
Statistical and computer background preferred.
Strong safety focus.
Ability to work independently and as part of a team.
Strong organizational and time management skills.
Exceptional attention to detail and accuracy.
Ability to work flexible hours, including early mornings, late nights, and weekends.
Proficiency in basic data entry and reporting (Microsoft Excel preferred).
Working Environment
Mostly Outdoors
Office hours are limited. (Twice a week, for 2 hours)
Physical Demands
Ability to stand for extended periods of time.
Ability to access work locations during off hours and weekends.
Other Conditions:
Must be capable of accepting assignments to remote locations. Must be available 26 weekends per year, flexible 5-day week: Mon - Sun. Must be available to work any 8-hour shift. Outdoor work required.
At NJ Transit, you will enjoy a competitive salary and excellent benefits package:
Comprehensive Family Health Insurance – Medical, Prescription, Dental, Vision
Flexible Spending Account
Life Insurance
Paid Leave
Tuition Assistance
Pre-Tax Commuter Benefits Plan
Retirement Plans
401(a) - Retirement plan with a 6% employer contribution
401(k) - Retirement saving plan with up to an 3% company match
457(b) - Deferred Savings Plan
At NJ TRANSIT, diversity and inclusivity are vital to our success as are committed to hiring individuals from diverse backgrounds, experiences, abilities, and veteran status. As an Equal Opportunity Employer, we encourage all qualified applicants to apply and join our team.