Jobs for People with MS: National MS Society

Job ID Number

R4839

Employment Type

Full time

Worksite Flexibility

Hybrid

Job Summary

We are looking for a motivated Desktop Support Specialist ready to take us to the next level! If you have strong troubleshooting skills, good customer service, and are looking for your next career move, apply now.

Job Description

We are seeking motivated and detail-oriented Desktop Support Specialist to provide application support to our users. Training will be provided to deliver CRM Dynamics 365 User Assistance. The ideal candidates will have help desk experience and a strong background in CRM Dynamics 365, assisting users with their daily operations while providing exceptional customer service. This role will be onsite full time then move to a hybrid model and contract.

What You’ll Do

• Provide first-line support to users of CRM Dynamics 365, addressing inquiries and troubleshooting issues related to daily operations

• Assist customers with portal renewal registrations, ensuring a smooth and efficient process

• Maintain a friendly and professional demeanor while communicating with users, fostering positive relationships

• Collaborate with team members to share knowledge and strategies for resolving user issues

• Document user interactions and resolutions, contributing to a comprehensive knowledge base

• Manage multiple tasks efficiently in a fast-paced environment, prioritizing requests based on urgency

• Conduct basic training sessions for users on CRM functionalities and best practices

• Demonstrate independence in problem-solving while being a supportive team player

• Resolve help desk tickets for various computer and user-related issues

What You'll Need

Required:

• Proven help desk experience, preferably in a CRM environment

• Familiarity with CRM Dynamics 365 and its functionalities

• Strong troubleshooting skills and the ability to analyze and resolve user issues effectively

• Excellent communication skills, both verbal and written

• Detail-oriented with a focus on accuracy and quality in all tasks

• Ability to multitask and prioritize effectively in a dynamic environment

• A friendly, responsible attitude and a commitment to providing outstanding user support

• Background in Windows 11, including system navigation and troubleshooting

• Experience in network troubleshooting and resolving connectivity issues

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

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Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.