Job Information
Adecco US, Inc. Data Control Clerk II in Newark, New Jersey
Adecco Medical & Science is assisting a local client in their search to fill a Data Control Clerk II position in Newark, NJ. Apply today if you meet the qualifications listed below!
Location: Newark, NJ (onsite)
Pay rate:$22.71-$23.92 /hour
Schedule: Mon-Friday 8 - 5pm
Job Summary:
Primary purpose of the Data Control Clerk II position is to perform answer and route incoming calls to the hospital's main number, emergency lines and patient information lines. Demonstrates service excellence by providing accurate information regarding the Hospital, its patients and staff while ensuring adherence to all Hospital policies and procedures, especially those regarding privacy and confidentiality. Assists in maintaining up-to-date computerized databases and on-call schedules in a timely fashion. Responsible for dispatching services to respond to callers and entering data into the Work Ticket Management system. Receive and activates routine and emergency notification requests such as overhead paging announcements, activation of papers and initiation of emergency codes. Identifies and summarizes key issues and data trends.
Duties:
Actively contribute to creating a friendly, welcoming and safe environment for patients
Communicates clearly to ensure understanding
Responds to complaint and concerns by resolving issues immediately whenever possible
Organizes work process to accommodate customer needs, including internal customers and co-workers
Meets or exceeds customer expectations for service
Acts as a role model for service excellence
Provides overhead paging for emergencies
Activates pagers for physicians
Monitors all emergency devices and alarm systems and notifies the appropriate personnel when activated
Documents accurately and timely utilizing the appropriate logbooks/sheets and incident reports for all Emergency alarms
Maintains professional composure in the workplace
Works effectively with team to ensure customer service scores for work area meet/exceed targets
Demonstrates respect for patient rights
Answers incoming calls on main number and patient information calls in a timely manner and in accordance with departmental policy; enters data into the departments work order system
Plays a central role in activation of emergency codes that include code blue, ERT, CRT, Code Black, Infant Abduction system, Bat Team, Active Shooter, Code Triage internal/external, Code Dr. Band-Aid and Pediatric Code Blue
Qualifications:
Must be able to perform each essential duty satisfactorily
HS Diploma required
Two years of Clerical / Data Entry exp preferably in a customer service oriented setting
Detail oriented with excellent telephone etiquette required
Team player with strong time and stress management skills
Strong problem-solving skills and conflict resolution
Computer skills required
Why work for Adecco?
Weekly Pay
401(k) Plan
Skills Training
Excellent medical, dental, and vision benefits
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
IMPORTANT: This Secretary/Medical Transcriptionist job is being recruited for by Adecco's Medical and Science division, not your local Adecco Branch Office.
For opportunities available at Adecco Medical and Science go to www.adeccousa.com/industries/medical-and-science
Equal Opportunity Employer/Veterans/Disabled. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.adeccousa.com/candidate-privacy/ . The Company will consider qualified applicants with arrest and conviction record.
Pay Details: $22.71 to $23.92 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.
Adecco US, Inc.
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