Jobs for People with MS: National MS Society

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

At Enterprise Digital & Data Solutions we place enormous emphasis on users and usability. With our mix of assets like payments, rewards, benefits, and members only perks, we are re-imagining how commerce and experiences converge in a modern, digital, and connected world.

We are looking for a passionate Digital Product Manager to lead the execution of our future evolution of underlying platforms and architecture that powers our application and post-application experiences. In this role, you will engage and collaborate with teams across the Enterprise to identify opportunities for centralizing processes, build, scale and maintain capabilities and tools to reduce journey friction, support journey teams' goals, improve efficiency and reduce time to market.

You will have the opportunity to make a direct contribution to the success of our company, working among high performing engineering, design, analytics, and product teams. You will have a real passion for using technology to build user-centric solutions to challenging problems, for bold decision-making and for digital innovation. You will enjoy being challenged in a fun, collaborative, diverse and inclusive team environment.

How will you make an impact in this role?

Your responsibilities include:

• Understanding and representing user needs, both customers and internal teams.

• Collaborate across LOBs and COEs to contribute to the platform strategy, stand-up best in class operating models that optimize flow of product delivery across the digital acquisition ecosystem.

• Partner with Journey teams and technologies, understand their key pain points to design, build and maintain scalable capabilities to power application and post-application experiences.

• Identify opportunities to centralize services, tools, capabilities, and processes across our partner journey teams, that drives efficiencies and reduce time to market. This could include but not limited to centralizing journey tagging, design standard uplifts, market migrations, experimentation utilities etc.

• Lead the build and scalability of Accessibility scanning tool to ensure compliance of our Enterprise web experiences with WCAG and ADA accessibility guidelines globally.

• Prioritizing product features and capabilities with a clear focus on driving improvement in business outcomes and accelerate product delivery across digital acquisition ecosystem.

• Partnering with engineering and multiple cross-functional disciplines throughout the product lifecycle from ideation to delivery and ongoing iteration.

• Overseeing the delivery of product roadmap in collaboration with go-to-market, journey partners, engineering, and design functions, often coordinating with other delivery teams.

Minimum Qualifications

• 5 years’ experience of product management shipping features that delight customers and users. If you’re passionate about technology improving lives and have go-to-market or other highly relevant experiences we’re happy to consider your application.

• Excellent written & verbal communication skills. You’re able to articulate the reasons behind your work and bring others along with you. The skills stretch from writing customer journey narratives and mocking up wireframes to share with engineers to inspiring go to market teams with our strategy and roadmap.

• Strong collaboration & relationship skills – we are a relationship-oriented company, that values diverse perspectives. You will be the evangelist for the strategy and roadmap but won’t be successful without bringing others along with you. Your ability to listen deeply, contextualize your insights are essential to achieving the best outcomes.

• Interdisciplinary experience. In addition to the standard product functions of design and engineering, you have experience working on/with platform teams, solution architects, analytics, and go-to-market teams.

• The spirit of an entrepreneur with an ability to contribute to product development, project management and technical solutioning.

• Ability to thrive in a fast-paced environment, with competing resources and priorities, through the product life cycle from planning and development, through launch.

Qualifications

Salary Range: $90,000.00 to $165,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Job: Product

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 24011028