Job Information
City of New York Director of Language Access Services in New York, New York
Job Description
The New York City Department of Correction (DOC) is an integral part of the City’s evolving criminal justice system, participating in reform initiatives and strategies aimed to move the City towards a smaller jail system without compromising public safety. The DOC is responsible for maintaining a safe and secure environment for staff, visitors, volunteers, and people in our custody. Importantly, safe jails enable DOC to provide people in custody with the tools and opportunities they need to successfully re-enter their communities. The DOC operates facilities and court commands across the five boroughs with more than 7,500 diverse professionals and knowledge experts.
DOC seeks to recruit a Director of Language Access Services. The Director of Language Access Services is responsible for the oversight, coordination, implementation and tracking of policies and activities related to language access. In ensuring compliance with all federal, state, and city laws as applicable, the Director of Language Access Services provides language access policy guidance and training for DOC staff, manages an in-house roster of interpreters and translators, and manages third-party vendor contracts associated with language access services. The Director will serve as the official Language Access Coordinator for the agency and will liaise with external partners to coordinate and implement language access policies and best practices. The Director will also leverage available data to monitor and evaluate the DOC’s provision of language services, implement language access mandates, and ensure compliance.
Manage and coordinate the provision of language services to people held in the Department
of Correction’s custody.
Maintain pertinent data and analytics to ensure accurate reporting and appropriate service levels.
Coordinate with departments and teams across the agency to implement language services.
Identify new services, technologies, and practices to incorporate into the provision of language
services, and assist in the procurement of new language service vendors and equipment, as needed.
Ensure the consistent accurate deliver of final translations and interpretation services performed by
the Language Services Unit staff or vendors.
Create and oversee a Language Liaison program and rebuild the Volunteer Language Bank of
volunteer bilingual staff.
Assist in the expansion of language services across DOC
Perform precise and timely vendor reporting
Build and maintain relationships with internal and external stakeholders to ensure efficient delivery
of Language Access Services
Conduct assessments of services provided across the agency and identify areas of improvement
Develop and execute agency-wide trainings on language access, policies, mandates and procedures.
NOTE: Due to the existence of a civil service list, candidates must have a permanent civil service status in the title of Administrative Staff Analyst to be considered.
Qualifications
A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or
A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.