Jobs for People with MS: National MS Society

• Job Type: Officer of Administration
• Regular/Temporary: Regular
• Hours Per Week: 35
• Salary Range: $85,000 - $95,000

Position Summary

Under the leadership of the Director, SVR, the Assistant Director at the (CUIMC) location is an integral member of the SVR direct services team. The incumbent will provide confidential and comprehensive trauma-informed, survivor-focused services and resources to survivors of sexual, gender-based, and intimate partner violence, stalking, sexual, and street harassment.

The Assistant Director will provide crisis intervention/counseling, advocacy, and support services, including rights and options, in accordance with federal, state, local laws and regulations (civil and criminal), and campus policies. Rotating with other members of the Direct Service leadership team, this position will participate in the 24/7 year-round direct supervision of on-call staff.

The incumbent will manage the day-to-day operational needs as well as critical efforts at the SVR-CUIMC location, manage Survivor Advocates, Interns, and the SVR Helpline Advocate Program, and collaborate with schools, departments, and colleagues to ensure the success of SVR-CUIMC activities including community education, outreach efforts, and special events. This position requires an emphasis on capacity and skill building for CUIMC students.

This is an essential onsite role with on-call supervision rotation. Some hybrid work options may be considered.

Responsibilities

Direct Services (40%)

• Deliver streamlined, efficient, comprehensive, culturally inclusive crisis intervention 24/7 year-round crisis response, information, and referral services to students who are survivors/victims of sexual, intimate partner, and gender-based violence; stalking/high-tech stalking; harassment (sexual, street, gender-based).
• Responsible for ongoing individual case management, assessment to identify both immediate and long-term needs, rights, options, and appropriate referrals for high-risk and/or high-profile cases, and all other cases as needed.
• Function as part of the 24/7 year-round on-call supervision rotation, and, as needed, participate in the Survivor Advocate rotation; share rotating responsibility for the 24/7 year-round on-call supervision shifts to provide consultation and guidance on crisis intervention, options, advocacy, medical and legal information, accompaniment, and immediate safety to students who identify as survivors of trauma, violence, or abuse.
• Serve as backup to Survivor Advocates as needed to ensure round-the-clock on-call crisis services in a shared rotation among the Survivor Advocates. In instances where the Assistant Director functions as a frontline advocate, they will be temporarily removed from the on-call supervisory rotation.
• Provide criminal/civil justice advocacy and support services including orientation and accompaniment for the making of police reports, forensic medical exams, interviews, court filings, and hearings (including orders of protection), and all facets of the trial process-depositions, trial, victim impact statements, sentencing, release procedures etc.
• Deliver effective and practical crisis intervention/counseling, advocacy, immediate aid, options, information and referrals, and psychoeducation to students of the University community who experience crime, violence, or abuse.
• Educate survivors on their rights and responsibilities and linkage to Victims Compensation, VINE (Victims Information Notification Everyday), Office of Victim Services (OVS), etc.
• Provide emergency assistance in the immediate aftermath of violence, abuse, or traumatic experience and necessary short-term support and related follow-up services to alleviate the trauma associated with the survivor's experience.
• Effectively manage and coordinate cases, serving as a liaison between the survivor, law enforcement, public safety, Title IX staff, social services, community-based organizations, professors, other campus departments and officials, employers, landlords, and other entities.
• Required to report to campus, hospital emergency departments, law enforcement agencies, court houses, and other entities on short notice for extended periods of time in response to emergency and critical incidents related to students' who experience sexual assault, intimate partner violence, stalking, and abuse.
• Provide ongoing feedback regarding case management issues, maintain an effective and highly confidential case management process; monitor case management work for quality assurance issues, recommend crisis intervention methods and direct ongoing process for formal and informal assessment strategies to meet the diversity of student needs and determine (re)allocation of resources, conduct periodic case reviews to ensure compliance.
• Ensure staff produce ongoing case notes that document service encounters with survivors and monitor records management with attention to the protection of confidentiality of all student records in accordance with FERPA regulations.

Operations and Personnel Management (25%)

• Ensure appropriate resource allocation and consistent implementation of the Columbia Health and CUIMC Memorandum of Understanding (MOU) agreement.
• Facilitate communication and coordination of services between SVR and other divisions on the CUIMC campus, and attend relevant meetings as assigned.
• Work with the Columbia Health Communications team to manage and develop content for AXIS TV screens at CUIMC, including, but not limited to: updating office hours, event information, and educational materials on digital screens located at the SVR-CUIMC site.
• Assist in the development and implementation of operational process improvements, tools, policies, procedures, and internal practices as it relates to the SVR-CUIMC location.
• In partnership with Direct Services staff, maintain the on-call calendar.
• Plan, lead, and supervise projects, events, educational initiatives, and outreach activities as assigned by the Senior Executive Director.
• Assist with the development of annual reports, fiscal year budget, proposals, papers, and presentation materials.
• Maintain SVR Helpline Advocate data for predicting resource needs, as well as prevention and outreach efforts.
• Oversee and coordinate responsibilities of front desk support (student casual/temporary staff, volunteers, interns).
• Supervise staff who provide direct service to students who have experienced crime, violence, or abuse; evaluate the performance of direct reports, providing regular ongoing feedback, professional development, and mentorship. Provide initial and ongoing training to staff to ensure the highest standards of care and appropriate responses to high-risk and high-profile issues.
• Mentor and develop direct reports in the delivery of crisis intervention and trauma-informed care.
• Manage recruitment, selection, and onboarding for all direct reports at the SVR-CUIMC office.
• Plan, prepare, coordinate, and direct work assignments; review and approve timesheets for payroll submission; approve time off requests.
• Manage work performance issues, taking or recommending corrective actions as needed in consultation with Human Resources.
• Provide consultation to faculty, staff, and administration regarding individual students (in accordance with confidentiality policy), University and SVR policies and procedures.
• Manage accurate statistical data that reflect various aspects of victim/survivor service provision and compliance; maintain accurate program records, metrics, and statistics; oversee the implementation of established evaluation tools.
• In the absence of the Director of Direct Services provide guidance and oversight for all Direct Services staff.
• Stay abreast of current developments in the campus sexual assault and intimate partner violence field by participating in professional listservs, reviewing current literature and research, and attending professional conferences. Keep informed of necessary policy directives related to the college sexual assault field, including, but not limited to, the Department of Education's Office of Civil Rights Title IX, VAWA/Clery Act, New York State's Enough Is Enough Law, and any related state and federal regulations.

Training & Prevention (20%)

• In partnership with the Director of Training and Prevention, assist in implementing and facilitating compliance-based training efforts for the CUIMC campus community.
• Provide skill-building training and workshops to students who are in roles with increased exposure to responding to disclosures.
• Create and update curricula, lesson plans, and materials as needed, ensuring that the information is relevant to the focused populations and current.
• Design training sessions for specific community constituencies, with individual learning objectives for each group. Ensure these trainings are culturally sensitive and informed by promising practices in social-emotional learning and prevention.
• Collaborate with other departments at CUIMC to assess future training needs and develop successful training strategies.
• Conduct outreach to CUIMC schools and departments to educate students and staff on the importance of SVR resources and training.
• In conjunction with the SVR leadership team, develop and update the Helpline Advocate training curriculum.
• Participate in required training and continuing education to maintain certification.
• In collaboration with other senior members of the SVR team, facilitate training on Remote Temporary Orders of Protection, RingCentral systems (Helpline), and survivor-centered workshops and programming.
• Work closely with the SVR Training and Prevention team to enhance the campus community's ability to identify abusive behaviors early and to intervene safely.
• Ensure training is culturally inclusive and effectively meets the needs of a diverse graduate and professional student population, including traditionally underserved communities such as students of color, LGBTQ students, and international students.
• Ensure that staff training, continuing education, and certification comply with the New York State Department of Health (DOH) rape crisis program requirements.

Collaborative Partnership (10%)

• Work closely with the Director on Direct Services strategic planning and development of guidelines and procedures for Direct Services.
• Function as part of a team to monitor sexual assault incidents and initiate or recommend program changes or (re)allocation of resources that will provide improved advocacy and support to students.
• Collaborate with other departmental colleagues to support the success of SVR-CUIMC activities, including community education, outreach efforts, and special events.
  Collaborate with other departments and off-campus agencies to streamline access to both emergency and non-emergency resources.
  In collaboration with other departmental colleagues, support the success of SVR programming such as Relationship Violence Awareness Month (RVAM), Sexual Assault Awareness Month (SAAM), New Student Orientation Programming (NSOP), Stalking Awareness Month, and Denim Day. Engage in bystander intervention prevention programming, consent campaigns, and other educational and outreach activities.

Perform other duties as assigned (5%)

Minimum Qualifications

• Bachelor's degree required. Minimum of 4 years' experience in victim advocacy, crisis intervention, community organizing, prevention education, or a closely related field.
• Previous supervisory experience required.
• Demonstrated knowledge of sexual assault dynamics and effects.
• Experience in providing effective crisis intervention, advocacy, and referrals to primary and secondary survivors of sexual violence, intimate partner violence, gender-based harassment, and stalking.
• Committed to integrating an anti-racism and anti-oppression approach into their daily work with survivors and the community.
• Strong written and oral communication skills with a demonstrated ability to interact effectively with faculty, administrators, students, and other stakeholders.
• Strong program management and time management skills.
• Must be well-organized and detail-oriented, with the ability to multitask and prioritize competing demands.
• Prior experience facilitating large and small group discussions to promote collaboration and work within a team model.
• Ability to work in a multi-racial environment with a commitment to social justice practices.
• Strong computer skills required.

Preferred Qualifications

• Master's or advanced degree is preferred.
• Familiarity with support and reporting/adjudication options for victims/survivors, including emergency department protocols, NYC service providers, and the criminal justice system.
• Experience with volunteer management including recruitment, curriculum design and training, retention, and student development strategies.
• Awareness of best practices in sexual violence prevention, risk reduction, and survivor/victim support strategies.
• Experience working with college students and a strong interest in higher education.
• Community education experience, including designing and delivering skills-based training, outreach strategies, material development, and program evaluation.

Other Requirements

• WORKING HOURS
  Required to participate in a 24-hour, 7 days per week, year-round on-call supervision rotation.
  Normal Business Hours - In general, 9:00 a.m. - 5:00 p.m. Monday - Friday.
  After-Hours - Defined as 5:00 p.m. - 9:00 a.m. Monday - Friday, and 12:00 a.m. - 11:59 p.m. - include evenings, weekends, and holidays.

  On-Call - Tasks involve working a flexible schedule. Being available during scheduled rotation 24/7 for crisis counseling calls and in-person response. In cases where on-site support is required, staff is expected to respond within a reasonable period of time.

• ADA Compliance
  Physical Ability: tasks involve extended periods at workstation or keyboard. Tasks involve commuting primarily but not exclusively in Manhattan at various hours of the night or day.

  Sensory Requirements: verbal and written communication is required. Tasks may involve exposure via sight and smell of bodily fluids, evidence bearing clothing and visible injuries. Tasks involve listening and responding to intimate physical knowledge of violence, crime, or abuse against a person.

  Environmental Factors: Tasks may involve contact with angry or potentially violent individuals. Tasks may involve contact with individuals with known and unknown diseases. Tasks may include contact with individuals under the influence of either legal or illegal substances.