Job Information
Louisiana Department of State Civil Service COMMUNICATIONS OFFICER 1 (HARBOR POLICE) in New Orleans, Louisiana
COMMUNICATIONS OFFICER 1 (HARBOR POLICE)
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COMMUNICATIONS OFFICER 1 (HARBOR POLICE)
Salary
$2,784.00 - $5,009.00 Monthly
Location
New Orleans, LA
Job Type
Classified
Job Number
PNO-884-030725-AM
Department
Port of New Orleans Port Commission
Opening Date
03/07/2025
Closing Date
3/21/2025 11:59 PM Central
Description
Benefits
Questions
Supplemental Information
PNO-884-030725-AM
Potential starting salary depends upon qualifications:
$16.06/hr. to $22.48/hr.
Port NOLA offers competitive benefits that prioritize safety, health and wellness for our employees. Employees have access to the following benefits:
Medical / Dental / Vision Insurance
Health Savings Account (HSA)
Medical and/or Dependent Care Flexible Spending Account (FSA)
Life Insurance options
Long Term Disability Plan
State of Louisiana LASERS state pension program
Deferred Compensation Plan (457 plan) with employer match
Paid Louisiana State Holidays; and paid Annual and Sick Leave
Wellness Center located in the Port Administration Building
Ship Shape Wellness Program
AN IDEAL CANDIDATE WILL POSSESS THE FOLLOWING COMPETENCIES:
Selected Core Competencies:
Communicating Effectively: The ability to relay information correctly and appropriately to connect people and ideas.
Focusing on Customers: The ability to serve the needs of those who support and/or rely on the services provided.
Managing Resources: The ability to ensure resources such as time, money, and people are utilized appropriately to result in maximum business value.
Selected Preferred Competencies:
Accepting Direction: The ability to accept and follow directions from those higher in the chain of command.
Adapting to Change: The ability to adjust plans, expectations, and behaviors in response to change.
Demonstrating Initiative: The ability to assess information and take action independently to help the organization achieve its goals.
To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.
For further information about this vacancy contact:
April McKnight
Port of New Orleans / Human Resources
P.O. Box 60046
New Orleans, LA 70160
504-528-3277
Minimum Qualifications
MINIMUM QUALIFICATIONS:
Six months of experience in transmitting and receiving messages by radio or clerical work; OR
Six months of training in a business or clerical-related curriculum in a business school or technical institute; OR
Fifteen semester hours of college training.
NECESSARY SPECIAL REQUIREMENTS:
All persons appointed to this job will be required by the National Crime Information Center (NCIC) and Louisiana State Police Terminal Operator Certification Program Guidelines to meet the terminal operator certification/re-certification requirements within six months of employment.
An applicant who has been convicted of a felony or who is under indictment on a felony charge will be disqualified until relief from the disabilities imposed by state and federal laws is granted.
Job Concepts
FUNCTION OF WORK:
To receive and respond to requests from enforcement officers/agents through telecommunication equipment. Acts as the point of contact with the general public for emergency situations, accidents, complaints, etc.
LEVEL OF WORK:
Entry.
SUPERVISION RECEIVED:
Direct from a Communications Officer Supervisor or higher-level personnel.
SUPERVISION EXERCISED:
None.
LOCATION OF WORK:
Statewide.
JOB DISTINCTIONS:
Differs from Communications Officer 2 by the absence of experienced-level duties.
Examples of Work
Functions of Work
The Communications Officer is a critical position and responsible for receiving, screening and properly responding to incoming calls concerning both emergency and non-emergency calls. The positions is extremely important as officer or civilian lives may be adversely impacted by the response.
75% COMMUNICATIONS OFFICER/DISPATCH
Answer emergency and non-emergency telephone calls and requests for law enforcement services; determine the nature of the call and deploy the appropriate personnel and equipment; operate computer-sided dispatch system and various mission critical communications equipment.
Adhere to department code of ethics; maintain proficiency in established policies, procedures, telecommunication equipment and geography of area served.
Answer and transmit messages over a two-radio.
Receive and respond to information requests by officers.
Assists Criminal Investigations Division with background investigations on applicants for police officer positions, quarterly report and other statistics as required.
Receive analyze, prioritize, and respond to general public complaints and inquiries. Alert the nearest officer, dispatch to location, and relay the information.
15% NATIONAL CRIME INFORMATION CENTER (NCIC) TERMINAL AGENCY COORDINATOR
Search, enter, modify, and delete computerized records for vehicle registration, driver licenses, other licenses, wanted felons, missing persons, unidentified persons or bodies, stolen property, etc. in the appropriate computer database.
5% ADMINISTRATIVE
Performs a variety of clerical, record-keeping and general support duties related to communications activities. Also responsible for maintaining and ensuring required validations, user agreements, and record keeping. Perform a variety of clerical, record-keeping and general support duties related to communications activities.
5% OTHER DUTIES AS DIRECTED
100%
Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.
As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:
Insurance Coverage More information can be found at https://info.groupbenefits.org/
Parental Leave– Up to six weeks paid parental leave
More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx
Holidays and Leave – State employees receive the following paid holidays each year:
New Year's Day
Martin Luther King, Jr. Day,
Mardi Gras,
Good Friday,
Memorial Day,
Independence Day,
Labor Day,
Veteran's Day,
Thanksgiving Day and Christmas Day.
* Additional holidays may be proclaimed by the Governor
State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.
Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):
Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your_Retirement_System.mp4) to give you more detailed information about their system
Teacher's Retirement System of Louisiana (www.trsl.org),
Louisiana School Employees Retirement System (www.lsers.net), among others
01
Have you included ALL of your work experience on your application? If not, please return to the "Work Experience" section to complete your application.
Yes
No
02
Are you currently an employee at the Port of New Orleans?
Yes
No
03
CE: Rate your ability to communicate effectively based on our definition: The ability to relay information correctly and appropriately to connect people and ideas.
1= I have no experience and/or am uncomfortable communicating effectively
2= I have limited experience or require assistance to communicate effectively
3= I can communicate effectively
4= I can communicate effectively and help others improve their communication
04
CE: Explain your rating by providing specific and relevant examples in the box below.
05
FC: Rate your ability to focus on customers based on our definition: The ability to serve the needs of those who support and/or rely on the services provided.
1= I have no experience and/or am uncomfortable focusing on customers
2= I have limited experience or require assistance to focus on customers
3= I can focus on customers
4= I can focus on customers and help others improve their ability to focus on customers
06
FC: Explain your rating by providing specific and relevant examples in the box below.
07
MR: Rate your ability to manage resources based on our definition: The ability to ensure resources such as time, money, and people are utilized appropriately to result in maximum business value.
1= I have no experience and/or am uncomfortable managing resources
2= I have limited experience or require assistance to manage resources
3= I can manage resources
4= I can manage resources and help others improve their ability to manage resources
08
MR: Explain your rating by providing specific and relevant examples in the box below.
Required Question
Employer
State of Louisiana
Address
For agency contact information, please refer to
the supplemental information above.
Louisiana State Civil Service, Louisiana, 70802
Phone
(866) 783-5462
Website
http://agency.governmentjobs.com/louisiana/default.cfm
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