Jobs for People with MS: National MS Society

Description

We are offering a contract to permanent employment opportunity for a Customer Service Representative in New Castle, Delaware. This role requires the individual to operate in a fully on-site capacity, serving as the primary point of contact for our customer inquiries. The role is within the telecom provider industry and involves a range of responsibilities from data entry to scheduling appointments.

Responsibilities:

• Answering inbound calls from customers, handling their inquiries, and resolving any issues they may have

• Providing exceptional customer service, ensuring customer satisfaction and maintaining positive customer relationships

• Data entry tasks related to customer information and order entries

• Managing email correspondence with customers, responding to their inquiries in a timely and detail-oriented manner

• Handling both inbound and outbound calls in an efficient manner

• Utilizing Microsoft Word and Excel for data management and documentation purposes

• Managing order entries, ensuring accuracy and efficiency in the ordering process

• Scheduling appointments for customers as required, ensuring an organized and efficient process

• Collaborating with the logistics team to handle incoming orders and ensure they are processed effectively

• Learning and adapting to the use of our custom-built ERP system.

Requirements • Must have a minimum of 2 years of experience as a Customer Service Representative or in a similar role.

• Proficiency in handling and answering inbound calls is required.

• Experience in a call center environment, particularly in customer service, is a must.

• Must have strong data entry skills with attention to detail and accuracy.

• Proficiency in email correspondence and ability to professionally handle all types of customer inquiries.

• Experience with both inbound and outbound calls is necessary.

• Must be proficient in Microsoft Excel and Microsoft Word.

• Experience in order entry and order management is required.

• Ability to effectively schedule appointments and manage calendars.

• Excellent communication and interpersonal skills.

• Ability to work under pressure and handle customer complaints.

• Must have a customer-oriented approach and the ability to adapt/respond to different types of characters.

• High school diploma or equivalent; higher degree in a related discipline will be appreciated.

• Must be legally eligible to work in the hiring country.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .