Job Information
First American Title Insurance Title Operations Supervisor (Remote) in Natchez, Mississippi
This is a remote Title Operations Supervisor position.
Summary: Responsible for operational functions related to providing title services to customers. Manage and lead teams who perform a wide range of duties related to title operations, provide support to branches to clear title, and focus on customers. Manage processes and policies. Partners with and acts as a liaison between groups such as Examining and Underwriting to ensure that compliance, policy adherence, production goals, and timelines are met. Ensures employee conformance to established practices and proper training of staff.
Duties & Responsibilities: Primary purpose of role is supervision. Supervise the day-to-day operational activities of Title employees who have responsibility for daily operational tasks in a Title Operations Center. Assist with all personnel management, ensure appropriate wage, and work hour laws are followed, and provide input to goal setting for the functional area. Delegate tasks, manage workflow and make recommendations for staffing needs. With management consultation, interview candidates, provide hiring recommendations, write, and conduct performance reviews, and provide ongoing feedback and coaching. Manage disciplinary actions. Monitor processes and identify subordinate training needs along with those of the organization. Drive efforts for organizational flexibility through cross-training objectives. Implement processes and metrics to monitor and improve customer service, quality, turnaround time and productivity. Knowledge and management of the interaction with process workflow, FAST, and electronic imaging databases, such as TRD, DATATREE, DATATRACE, etc. Drive problem solving activities and make informed decisions to ensure product is of high quality, low cost, and meets turnaround time service level agreements. May act as liaison with offshore groups through production monitoring and measuring performance against metrics. Ensure offshore production percentage is continuously increased and consistent with capabilities and training. Provide regular status updates and reports to Manager.
Requirements and Qualifications[]{#Hlk142289191}[]{#Hlk142304825}: Bachelor's degree or equivalent combination of education and experience. 3-5 years of directly related experience. 2+ years demonstrated experience in a lead or supervisory role. Familiar with company policies, contract coverage and compliance concerns. Proficient in Microsoft Office applications with emphasis on Microsoft Excel. Solid technical knowledge of operating systems and applications. Ability to interpret contracts. Ability to deliver information in an articulate and assertive manner both orally and written. Successful track record of executing day to day operational responsibilities, along with participating in, developing and completing projects in area of expertise. Emerging leadership skills. Ability to implement and enforce processes to ensure compliance and quality. Ability to establish and maintain effective working relationships at the departmental level. Ability to communicate the function's vision and the department's direction, and set aligned goals for team. Provides others with reliable information and uses good listening and communication skills
Equal Opportunity/Affirmative Action Employer.