Jobs for People with MS: National MS Society

Job Description:

Our client is hiring two Repair Support Specialists. In this role the Repair Support Specialist will be committed to a seamless repair experience by delivering exceptional service and driving strong customer engagement. This role assists with coordinating and managing automotive repairs through effective verbal and written communication. The ultimate goal is to ensure and maintain the highest level of satisfaction with our customers and insurance partners.

Job Duties Include:

• Portray a positive company image by engaging in professional as well as friendly communications with customers and insurance carriers. 50-70 calls per day.

• Adhere to insurance carrier guidelines and standards throughout repair process.

• Apply strong time management skills by monitoring and communicating repair schedule appointments, changes, or cancellations to technician.

• Build positive client relations by regularly informing customers of vehicle repair status updates.

• Prioritize customer needs and concerns to determine appropriate action.

• Expedite complex issues to Repair Platform Specialist (RPS) and management as necessary.

• Record and maintain proper documentation of customer communication (telephone, text message, email, online chat, etc.).

Skills:

automotive repair, automotive service, automotive parts, collision repair, collision damage estimation software, body shop, body repair, customer service, call center customer service, call center environment, outlook, microsoft teams, empathy, auto insurance, Insurance Claims

Additional Skills & Qualifications:

• High School Diploma or GED.

• Must have prior automotive collision/repair or body shop experience.

• Will take 50-70 calls per day.

  About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.