Jobs for People with MS: National MS Society

Career Area:

Technology, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Work Shapes the World at Caterpillar Inc.

Our common values and focus on inclusion and respect drive the decisions made by our company, teams and people. This is why we are committed to hiring and building diverse teams representative of the customers we serve globally. When you join our team, you can apply your unique life and job experiences and work in an environment where your ideas are heard, your contributions are celebrated, and your whole-self matters.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About Cat Financial

Cat Financial is a subsidiary of Caterpillar Inc., the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For more than 40 years, Cat Financial has provided a wide range of financing solutions to customers and Cat® dealers for machines, engines, Solar® gas turbines, genuine Cat parts and services. Headquartered in Nashville, Tennessee, Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America, Asia, Australia, Europe and Africa. Visit cat.com to learn more about Cat Financial.

Role Definition

Gathers and documents user/client requirements, supports the development and testing of new products or services, collects feedback from clients, and recommends improvements.

Responsibilities

• Assisting in the development, testing, and delivery of services/products; Analyzing existing offerings, preparing technical documentation, and recommending upgrades.

• Conducting market research to do a comparative analysis of competitor offerings and provide recommendations for developing a more effective product/service.

• Identifying user/client requirements for a product or service and defining technical specifications; Preparing technical documentation and sharing them with senior analysts and technical teams.

• Supporting senior analysts by fulfilling their data requests, preparing reports, and providing technical assistance; Participating in initiatives to improve processes efficiency and employee productivity.

Degree Requirement

Degree or equivalent experience desired

Skill Descriptors

Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.

Level Working Knowledge:

• Accurately gauges the impact and cost of errors, omissions, and oversights.

• Utilizes specific approaches and tools for checking and cross-checking outputs.

• Processes limited amounts of detailed information with good accuracy.

• Learns from mistakes and applies lessons learned.

• Develops and uses checklists to ensure that information goes out error-free.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Level Working Knowledge:

• Delivers helpful feedback that focuses on behaviors without offending the recipient.

• Listens to feedback without defensiveness and uses it for own communication effectiveness.

• Makes oral presentations and writes reports needed for own work.

• Avoids technical jargon when inappropriate.

• Looks for and considers non-verbal cues from individuals and groups.

Business Data Analysis: Knowledge of business data analysis; ability to collect, identify, analyze and interpret business data using various kinds of techniques to meet business needs and requirements.

Level Working Knowledge:

• Collects required business data through various data sources.

• Utilizes designated data analysis software (both internal and external) to analyze business data.

• Investigates data requirements in the business data analysis process.

• Applies data analysis and data modeling techniques to establish, modify, and maintain business data structures and associated components.

• Writes analysis reports to assist decision making at the senior level.

Business Assessment: Knowledge of the activities, tasks, practices and deliverables for assessing and documenting business opportunities; ability to assess the benefits, risks, and success factors of potential applications.

Level Working Knowledge:

• Applies tools and techniques for gathering business requirements.

• Defines the activities, deliverables, and tools of a business assessment process.

• Documents best practices and techniques for assessing application opportunities.

• Participates in conducting and documenting business assessments.

• Participates in the preparation of risk assessment and benefits analysis.

Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project.

Level Working Knowledge:

• Follows policies, practices and standards for determining functional and informational requirements.

• Confirms deliverables associated with requirements analysis.

• Communicates with customers and users to elicit and gather client requirements.

• Participates in the preparation of detailed documentation and requirements.

• Utilizes specific organizational methods, tools and techniques for requirements analysis.

Technical Writing/Documentation: Knowledge of technical writing; ability to write technical documents such as manuals, reports, guidelines or documents on standards, processes and applications.

Level Working Knowledge:

• Implements technical documentation standards, guidelines and best practices.

• Prepares written text and layout of materials according to required outlines and specifications.

• Completes and maintains technical reference documents.

• Uses the major features, functions and facilities of an automated documentation tool.

• Coordinates and constantly updates system operations, installations, service manuals, and help documents.

Product Design and Development: Knowledge of product features; ability to design, build, and develop a new product, technology, or service from concept through to production.

Level Basic Understanding:

• Summarizes the overall process for developing a new product or service for the organization.

• Identifies the organizational business units that have input into the development process.

• Collects information on current and prior design and development successes and failures in the organization.

• Describes the basic tools used for design and development.

Research Analysis: Knowledge of the concepts, methodologies and methods of research analysis; ability to locate, interpret and evaluate research findings compiled and documented by others.

Level Working Knowledge:

• Researches and evaluates materials that are related to a research topic, under the guidance of a supervisor.

• Reports on validity, relevance and accuracy issues.

• Implements basic research analysis methods and techniques.

• Uses published information to support new research.

• Adheres to an organization's research analysis standards.

This position is currently a hybrid in-office work model, requiring 3-day weekly office presence onsite at our (location) office and remote work for the remaining days. However, work arrangements may be adjusted at any time based on business needs.

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.

#LI-Hybrid

Summary Pay Range:

$72,672.00 - $135,444.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

• These benefits also apply to part-time employees

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

March 20, 2025 - March 27, 2025

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .