Jobs for People with MS: National MS Society

This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2224973

City of Nampa\ Job Title: Customer Service Representative I - Recreation\ \ Hiring Salary Range: \$14.56\ Position Salary Range: \$14.56-\$17.19\ \ Department: Recreation\ Job Status: Part-Time\ FLSA Status: Non-Exempt\ Reports To: Assigned Supervisor\ Job Code: 5080\ \ Amount of Travel Required: None\ Job Type: Regular\ Positions Supervised: None\ Work Schedule: Revision Date: Up to 19 hours per week. Monday through Friday- 3:30 pm to 7:00 pm.\ \ ROLE STATEMENT OF CUSTOMER SERVICE REPRESENTATIVE:\ Performs a variety of general clerical, administrative support, and information dissemination services for an assigned City department; performs other duties as required or assigned.\ \ WHAT YOU WILL DO:\ The principal function of an employee in this class is to perform a variety of general clerical, administrative support, and information dissemination services for an assigned City department. The work is performed under the supervision and direction of an assigned supervisor, but some leeway is granted for the exercise of independent judgment and initiative. The nature of the work performed requires that an employee in this class establish and maintain effective working relationships with assigned supervisors, other City employees, and the general public. The principal duties of this class are performed in a general office environment.\ \ ROLE SUCCESS PROFILE\ Key Job Accountabilities:\ Answers department telephone calls; receives and greets customers to the City, and provides technical information to the public, callers, and visitors upon request or refers them to other appropriate City departments or personnel.\ Prepares correspondence, lists, and other documents on the computer.\ Gathers, assembles, updates, distributes, and/or files a variety of information, forms, records, and data as requested.\ Assumes responsibility for other duties as required or assigned.\ Provides needed information and demonstrations concerning how to perform certain work tasks to new employees in the same or similar class of positions.\ Attends meetings, conferences, workshops, and training sessions and reviews publications and audio-visual materials to become and remain current on principles, practices, and new developments in assigned work areas.\ \ ESSENTIAL RELATIONSHIP EXPECTATIONS\ Keeps immediate supervisor and designated others accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems.\ Responds to citizens\' questions and comments in a courteous and timely manner.\ Communicates and coordinates regularly with appropriate others to maximize the effectiveness and efficiency of interdepartmental operations and activities.\ Is punctual and timely in meeting requirements of performance, including attendance standards and work deadlines.\ Communicates information and states concerns in a clear and professional manner.\ Respects the opinion of others and demonstrates a reasonable relationship with employees, supervisors, and others.\ Accepts and performs in a timely and effective manner changes in work assignments and/or how work is performed.\ \ REQUIRED KNOWLEDGE\ Some knowledge of the department and policies and procedures, current practices and procedures involved in City service delivery, and the function of services within the public sector, preferably within a municipal government.\ Some knowledge of modern office procedures, practices, and equipment, including modern office filing systems and procedures, and good phone etiquette.

POSITION QUALIFICATIONS\ Key Behavioral Competencies:\ Accountability - Ability to accept responsibility and account for his/her actions.\ Commitment to Safety - Understands, encourages, and carries out the pri ciples of integrated safety management; complies with or oversees compliance with safety policies and procedures; completes all required training; takes personal responsibility for safety.\ Communication, Oral - Ability to communicate effectively with others using the spoken word.\ Communication, Written - Ability to communicate in writing clearly and concisely.\ Customer Oriented - Ability to take care of the customers needs while following company procedures.\ Detail Oriented - Ability to pay meticulous attention to all aspects of a situation or task no matter how small or seemingly unimportant.\ Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.\ Reliability - Ability to be dependable and trustworthy.\ Self-motivated - Ability to reach a goal or perform a task with little supervision or direction.\ Time Management - Ability to effectively utilize available time for the completion of necessary job tasks.\ \ WHAT YOU WILL BRING\ Education:\ High School Graduate or General Education Degree (GED): Required\ Experience:\ 1 plus years of experience in Clerical/Customer Service Or any combination of experience and training that provides the equivalent scope of knowledge,