Jobs for People with MS: National MS Society

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S. We are looking for an Azure Cloud Solution Architect to join our team!

Do you have a passion for Azure PaaS and using best-in-class tools created by Microsoft? Are you looking for a role where you can interact directly with large enterprise customers to improve the stability and performance of the solutions they are deploying in Azure? Do you want to join one of Microsoft''s fastest growing businesses? If so, we are looking for you!

Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer’s most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

• Plan and deliver proactive and reactive support including onsite presence as needed (post Covid restrictions).

• Work within a larger virtual account team to strengthen customer relationships and work on mobile-first, cloud-first strategies for immediate and long-term service delivery plans.

• Identify and manage goals and opportunities across Azure IaaS to improve customer solution health, performance, and availability.

• Drive and participate in proactive delivery management, spot performance issues, analyze problems, and provide solutions to meet customer needs.

• Work with support teams, account teams, product engineering teams and other stakeholders to ensure a streamlined customer experience.

• Apply lessons learned for continuous process and delivery improvement for the customer.

• Engage in meetings with customers and account teams to articulate service offerings.

• Share and gain knowledge through communities.

• Contribute to on-call rotations to ensure a high quality of service for the critical incidents created by Support for Mission Critical customers.

Other

• Embody our Culture (https://www.microsoft.com/en-us/about/corporate-values) and Values (https://careers.microsoft.com/us/en/culture)

Qualifications

Required Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting

• OR equivalent experience.

• 3+ years experience in developing, debugging, performance tuning and supporting any of the following:

o Dev Ops and knowledge of Azure Web Apps/App Services, Web Application Firewall, Azure PaaS, Service Fabric, Azure App Services

o AKS, Key Vault, Managed Service Identity, Azure AD App Authentication/OAuth

o Kubernetes Services/Containers

o API Management, API Connections

o Logic Apps/Function Apps

o Notification Hubs

o C#, .NET Framework/.NET Core, Java, Python or related

• Experience with troubleshooting, configuring and supporting Network and Hybrid scenarios

• Experience using trace analysis, debug skills, source code, and other proprietary tools, to analyze problems and develop solutions to meet customer needs; this may involve writing code

Additional or Preferred Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting

• OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting

• OR equivalent experience.

• 4+ years experience working in a customer-facing role (e.g., internal and/or external).

• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).

• Experience in systems management, network operations, software support, IT consulting, or related roles.

• Experience with client/server, networking, and internet technologies fundamentals.

Cloud Solution Architecture IC4 - The typical base pay range for this role across the U.S. is USD $103,800 - $200,300 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $133,700 - $219,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until July 19, 2024

#CES #GCS

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .