Jobs for People with MS: National MS Society

In the new Era of AI, we have set out with the purpose of empowering our customers in SMC through the unique value of the Microsoft cloud in a digital-first organization that is aligned with partners.  If you are a sales professional with a track record of delivering best-in-class digital engagement in fast growing customer segments, the SMC-Corporate Sales (SMC) organization is the place for you.  You will be part of a global, digital-first organization that aligns with partners and supports a dedicated set of customers in achieving their business goals with the our unique value. You will also have the opportunity to collaborate with diverse and inclusive teams, prioritize your wellbeing, contribute to sustainability, and keep learning and growing. If you are customer obsessed and eager to create digital-first solutions, we invite you to explore this role and the value we deliver to our customers, partners, and each other, every day.

The Technology Sales Professional facilitates Microsoft to better serve our SMC-Corporate managed clients to realize their potential and help them on their Digital Transformation journey. TSP's add value by developing and maintaining strong customer relationships, including building relationships with executives at the Chief-level (CxO) and other Business and Technical Decision Makers within the customers’ organizations focusing on Digital Transformation leading with Business Applications. Additionally, the SSP's engage with Partners to find the best solution to address the customer's needs across ERP, CRM & Low/No Code. These roles lead the technical sales cycle across envisioning, proof of concept, technical architectural advice as well as implementation guidance.

This opportunity will allow you to hone your solution sales and collaboration skills, and deepen your cloud and AI expertise. This role is flexible; you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Scale Customer Engagments

• Engages with customer technical decision makers and anticipates customer needs and issues proactively through data gathering.

• Uses knowledge of customer context and solution or portfolio expertise to build credibility with customers individually or at scale. Develops technical and market/industry knowledge.

• Ensures technical wins for core technologies by driving technical discussions with customers. Improves customer interactions through feedback and observation.

• Engages other internal resources (e.g., roles, Microsoft Technology Center, demo sites, virtual sites), mapping out and leveraging foundational resource knowledge for key areas of technology as needed to overcome technical blockers on assigned technology set.

Scale Through Partners

• Engages in partner sell-with scenarios by contributing to the facilitation of technical engagements and partnering with colleagues to manage the sales process.

Build Strategy

• Shares competitive insights from customer sessions with colleagues and escalates/resolves competitive situations to influence compete strategies.

• Provides strategic, technical input based on Microsoft capability to contribute to strategy development, leveraging partner and internal teams.

• Acts as the voice of the customer (VOC) by driving new feedback, blockers, insights, resource (e.g., OneList) items across communities so they can be added and prioritized.

• Works with account teams to tailor Microsoft messaging to audience and captures and shares customer feedback using knowledge of specific Microsoft solutions and their context in a competitive landscape.

• Collaborates with team members to monitor and analyze customer usage of key/prioritized Microsoft solutions/products that support customer’s business outcomes. Identifies opportunities to promote usage.

Solution Design and Proof

• Identifies and applies existing demonstration assets. Demonstrates and oversees demonstrations (e.g., architectural design sessions [ADS], proof of concept [POC] sessions) of solutions based on specific Microsoft products through initial engagements. Leverages partner/customer teams as needed to prove capabilities and integration into customer environment. Reviews partner demonstrations and provides feedback to ensure alignment with Microsoft standards.

• Presents and applies reference architectures across technologies/solution areas to partners or customers for their technology sets.

• Expands awareness of and begins practicing digital transformation sales methodologies (e.g., challenger sales).

Technical Leadership

• Builds their own readiness plan and proactively identifies learning gaps. Grows domain knowledge and practices expertise by communicating with customers, partners, and senior colleagues to expand knowledge of architecture.

• Conducts group training or one-to-many events (e.g., workshops, Webinars) or leverages existing scale enablement programs to present and educate customers and colleagues on the capabilities and benefits across Microsoft solutions/products.

• Monitors and responds to internal and external tech community posts, attends community calls, sessions, hackathon, etc., and acts as a mentor for their technology area. Contributes and participates in Customer Executive Briefing Center sessions. Shares best practices internally on community calls and drives recognition of Microsoft cloud solutions through presentations and engagements with external audiences.

Other

• Embody our culture and values

Qualifications

Required/Minimum Qualifications

• 10+ years of technology-related sales or technical sales experience

• OR Bachelor's Degree in Information Technology, Business Administration, or related field AND 5+ years of technology-related sales or account management experience.

Additional or Preferred Qualifications

• 5+ years of technology-related sales or technical sales experience in ERP/CRM/Low Code space

• OR Bachelor's Degree in Information Technology, or related field AND 6+ years of technology-related sales or account management experience

• OR Master's Degree in Business Administration (e.g., MBA), Information Technology, or related field AND 5+ years of technology-related sales or account management experience

• 3+ years of solution sales or consulting services sales experience in ERP/CRM space with principal or implementation SI

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .