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Spectraforce Technologies Inc. Visitor Relations Specialist in Mukilteo, Washington
Job Title: Visitor Relations Specialist Duration: 6 Months Location: Mukilteo, WA Shift Timings: FIRST - Hours are subject to change based on business needs (between 7:00 AM and 7:00 PM - 8 hour shifts) Current required schedule: Thursday through Monday Visitor Relations Tour Guides serve as brand ambassadors and are responsible for learning and presenting detailed company content and scripted material to deliver enhanced experiences such as the Everett Factory Tour, Company Backstage Pass, and other interactive presentations. This role also supports engagement throughout the Future of Flight facility, including ticketing and lobby services, leading STEM activities such as robotics and drone experiences, and interpretation of gallery and interactive exhibits. In addition to giving tours, responsibilities involve research, training, and other tour-related assignments such as providing executive and academic tours. Visitor Relations team members serve as Brand Ambassadors and must demonstrate active visitor engagement as well as capacity and enthusiasm for learning and sharing accurate information about the company's products and aviation concepts. The optimal candidate for this position will demonstrate a passion for customer-focused interactions among diverse audience groups. They will coordinate with other team members to conduct daily on-time business processes to support Future of Flight priorities. This opening is for a FULL-TIME position (33-40 hours/week) which will require work on weekends and holidays. This role is 100% onsite. The company is currently open five days a week, Thursday through Monday. Operating hours are subject to change based on seasonal and special event activity. Ability to Perform the Following Requirements: * Current required schedule: Thursday through Monday, 100% onsite. * Punctual attendance and compliance with daily team rotation and break schedules * Ability to speak intermittently for 90 minutes at a time, 3-4 times daily * Professional written and verbal communication skills, information retention skills * Frequent walking on various surfaces and standing * Occasional stair climbing/descent * Occasional to frequent sitting * Occasional grasping/handling and keyboarding/mouse use * Limited lifting, reaching, carrying, pushing/pulling up to 20 pounds, gripping, squatting, neck and head rotation, bending and twisting * Ability to use: radio, microphone, computer, cell phone, writing implements, cleaning supplies, PPE equipment * Flexible schedule with the ability to work early mornings, mid-days, evenings, weekends, and holidays * Must be able to work in standing or walking positions for up to six (6) hours per shift Dress Code: * Business casual appearance standards. * Footwear must meet factory safety requirements. Training and Competency Requirements: * Successful training completion is a contingency of this assignment. * Engages customers proactively. Creates a positive impression of the Company, reflecting values in all activities and in all contact with the public. * Memorizes and delivers scripted material and approved messaging to guests. Actively incorporates script updates and new content as required. * Proficient with gallery and exhibit content and actively engages with visitors to share information accurately. * Facilitates interactive experiences with the general public, groups, and event guests as requested. * Proactively addresses and/or reports safety issues or concerns. * Uses good judgment and teamwork to collaborate effectively on staffing coverage and rotations. * Completes mandatory training assignments in a timely manner, and participates actively in team training and meetings. * Complete assigned tasks as instructed and report back to leadership teammates with any concerns. Follows all company's Brand Experience policies and p