Jobs for People with MS: National MS Society

Overview

Come join Intuit as a Principal Program Manager on the Customer Success team where you will serve as the program leader of a company-wide transformation to drive customer obsession through how the company operates. Intuit’s commitment to customer obsession is unwavering and deeply ingrained in our culture, having pioneered Customer Driven Innovation and Design for Delight (D4D) methodologies. The program this role will manage builds on these unique methodologies to incorporate AI-driven insights and operating evolutions into our innovation processes and company-wide operations.

If you are passionate about using your Program Management craft to drive customer-centered cultural transformations, shape Intuit’s future, and unite cross functional teams to do the best work of their lives, we want to hear from you!

What you'll bring

• 8+ years of related experience managing and leading complex transformation programs

• Deep understanding of product development, agile, and customer-centered innovation practices with experience connecting business goals to data-driven customer outcomes

• Demonstrated success driving large complex portfolios of programs involving cross-functional stakeholders

• Strong technical/ analytics aptitude with the ability to understand and report data in an impactful way

• Strong interpersonal skills and ability to work well in dynamic & matrix team environment

• Communicates equally well with senior leaders, contributing teams, and stakeholders, both verbally and in writing (email/ presentations)

• Strong ability to work independently, navigate ambiguity, and be resourceful

• BS/BA degree required or equivalent work experience; MBA preferred

How you will lead

• Setup and run the program management office to oversee the company-wide transformation that will touch thousands of employees

• Drive planning and ongoing dependency management across several workstreams spanning AI-powered technology, product management & development, and change management

• Prepare and share executive program status and updates with senior leadership and stakeholders, which includes a clear articulation of business impact of the transformation (success measures, customer experience impact, financials)

• Manage key dependencies and risk management, unblocking teams to enable speed

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.