Job Information
The Bradbury Co., Inc. Customer Service/Sales Team Leader in Moundridge, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/12944433
ESSENTIAL FUNCTIONS
- Customer Service:
- Answer customer inquiries politely and professionally via phone, email, or chat.
- Recommend products and services that suit customer needs and preferences.
- Explain and demonstrate product features and benefits.
- Handle customer objections and concerns, and offer solutions or alternatives.
- Close sales deals and process orders, payments, and deliveries.
- Follow up with customers to ensure satisfaction and loyalty.
- Solicit and use customer feedback and reviews to improve service quality.
- Identify and generate new sales opportunities through referrals, networking, and cold calling.
- Meet or exceed sales targets and performance metrics.
- Maintain accurate records of customer interactions, transactions, and sales.
- Technical Support:
- Respond to customer issues related to products, services, or technical difficulties via various communication channels.
- Provide clear explanations of technical concepts to customers.
- Diagnose and troubleshoot technical problems reported by customers.
- Escalate complex technical issues to higher-level support or relevant departments, if necessary, and follow up on resolutions.
- Maintain a friendly and professional demeanor while interacting with customers.
- Empathize with customers\' frustrations and concerns, showing patience and understanding.
- Document customer interactions, including technical details, troubleshooting steps, and resolutions, in the customer database.
- Contribute to the creation of knowledge base articles or FAQs for common technical inquiries.
- Maintain up-to-date knowledge of products, services, and technical specifications.
- Stay informed about product updates, changes, and new features.
- Identify trends and recurring technical issues, suggesting process improvements to prevent or minimize similar problems in the future.
- Collaborate with cross-functional teams to communicate customer feedback and technical insights for product enhancement.