Job Information
Atlantic Health System IT Support Technician I (all support by phone) Per Diem in Morristown, New Jersey
This is a Per Diem position
Provide first level support to the team members and other customers of Atlantic Health System
Document and classify incidents and service requests in the service management system.
Provide initial support, investigation and diagnosis for all incidents and requests
Resolve, confirm resolution and close incidents or escalate calls to the appropriate queues
Escalate calls with necessary detail to IT Support Technician II when resolution cannot be achieved
Answer all correspondence in a timely manner
Creates and edits knowledge documents
Attend and participate in meetings and training sessions as needed
Work with other ISS team members and/or vendors to achieve successful support and maintenance of organizational hardware, software, and technology
Coordinate with managers and analysts on emergency outages
Run reports and downloads per documented procedures
Monitor systems including servers or interfaces
Other duties not previously outlined
Minimum of an associates degree or technical school certificate or 1-year related work experience
Must be able to type 40 words per minute
Candidates familiar with Active Directory and Service Management Systems are preferred
Candidates who have used or supported Epic, or who have worked in a healthcare role are preferred
HDI, ITIL, Microsoft, COMPTIA certifications desirable
ABOUT US
At Atlantic Health System, our promise to our communities is; Anyone who enters one of our facilities, will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 20,000 team members. Headquartered in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include:
Morristown Medical Center, Morristown, NJ
Overlook Medical Center, Summit, NJ
Newton Medical Center, Newton, NJ
Chilton Medical Center, Pompton Plains, NJ
Hackettstown Medical Center, Hackettstown, NJ
Goryeb Children's Hospital, Morristown, NJ
CentraState Healthcare System, Freehold, NJ
Atlantic Home Care and Hospice
Atlantic Mobile Health
Atlantic Rehabilitation
We also have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. Atlantic Accountable Care Organization is one of the largest ACOs in the nation, and we are a member of AllSpire Health Partners.
We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades:
100 Best Companies to Work For ® and FORTUNE® magazine for 15 years
Best Places to Work in Healthcare - Modern Healthcare
150 Top Places to work in Healthcare - Becker's Healthcare
100 Accountable Care Organizations to Know - Becker's Hospital Review
Best Employers for Workers over 50 - AARP
Gold-Level "Well Workplace": Wellness Council of America (WELCOA)
One of the 100 Best Workplaces for “Millennials” Great Place to Work® and FORTUNE® magazine
One of the 20 Best Workplaces in Health Care: Great Place to Work® and FORTUNE® magazine
Official Health Care Partner of the New York Jets
NJ Sustainable Business
EEO STATEMENT
Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.