Job Information
C.H. Robinson Global Forwarding Agent - Ocean Import in Monterrey, Mexico
C.H. Robinson is seeking Global Forwarding Agents (GFA) to join our new Automotive Competency Center Branch ! In this role, you'll manage and operate the shipment lifecycle for complex and strategic accounts, serving as a key customer contact and subject matter expert.
f you’re dedicated, experienced, and ready to make an impact, we’d love to see you apply!
As a Global Forwarding Agent, you will play a crucial role in managing and overseeing the entire shipment lifecycle for your assigned accounts. You will be responsible for ensuring that all customer requirements are met with accuracy and efficiency. Your duties will include executing and supervising tasks for each shipment, maintaining daily communication, generating reports, and managing emails. You will take full ownership of your accounts, driving their success through proactive and dedicated service.
If this all sounds good, let’s talk more about what you’ll be working on.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consist of, but are not limited to, the following:
Maintain Operational Excellence:
Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo
Understand and input applicable financial components of shipments to generate correct billing for customers
Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally
Execute/Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.
Create, maintain, and update shipments in Navisphere, ensuring accurate data
Full understanding of pricing. Provides quotes based on needs of customer and network
Provides track and trace service to customers and generates shipment documents
Ensure a high-level of data integrity within the shipments: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc.
Facilitate Relationships:
Builds great relationships with customers, responding timely and following up on issue resolution
Communicate clearly, timely, and effectively with Customers/Agents, CHR offices, and Outside Vendors
Promote a positive working relationship for all team members
Participate, as needed, in new customer implementations and business meetings
Other Activities:
Ensure customer SOPs are maintained and adhered to
Work according to CHR, local and global laws, regulations and procedures
Other duties or responsibilities as assigned according to the team and/or country specific requirements
Required Qualifications:
High school degree or GED equivalent
Minimum of 1 year of Global Forwarding experience
Fluent in Spanish and English (written and verbal)
Strong experience working with automotive accounts
Preferred Qualifications:
Values a diverse and inclusive work environment
Proficient in Microsoft Office Suite of programs
Excellent communication, prioritization, and multi-tasking skills
Proven track record of strong customer service skills, interacting with customers and being client focused
Excellent follow up with customers and the network
Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
High level of attention to detail
Ability to work in a fast-paced and deadline-driven environment
Bachelor’s degree
Experience in PO Management
If this sounds like the job for you, let's talk! We can't wait to hear from you!
Benefits
We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.
Why Do You Belong at C.H. Robinson?
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.
As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .
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