Job Information
Commander, Navy Installations MWR Customer Service Clerk in Monterey, California
Summary This position is located at Naval Support Activity Monterey. Customer Service Clerk performs a full range of services such as: assisting customers, following up on delinquent payments, resolving routine complaints, and any other customer service related duties or transactions. May operate cash register, receive payment, and make change. Assists in the maintenance of pertinent records and logs relating to the customer service transactions. Responsibilities Performs a full range of services such as: assisting customers, taking special orders, providing layaway services, following up on delinquent payments, making refunds or adjustments, resolving routine complaints, and any other customer service related duties or transactions. May operate cash register, receive payment, and make change. Assists in the maintenance of pertinent records and logs relating to the customer service transactions. Performs other related duties as assigned. Requirements Conditions of Employment Qualifications Must have basic knowledge of business mathematics, with experience or training in cash handling, operating cash register, and adding machine. Must be able to become familiar with and have understanding of MWR policies, orders and regulations. Six months of experience or training in special order operations, with technical knowledge of services and merchandise availability is desired. Education N/A Additional Information Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Region Mid-Atlantic Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.