Jobs for People with MS: National MS Society

FIELD SERVICE TECHNICIAN France & Abroad H/F

In real technical support, you carry out assessments, repairs, maintenance, installations and commissioning in the workshop or at customers' premises (depending on the fluctuation of activity), in France, abroad, on the range of Industrial Products, compressors , boosters and vacuum pumps.

Travel is estimated at at least 50% of your working time throughout the national territory and occasionally abroad (overseas France, Europe/outside Europe). Depending on the activity, repairs and assessments are also to be carried out at the Moissy-Cramayel workshop.

You carry out your missions in compliance with legal and internal security rules. You provide a prevention, information and recommendations service to customers.

You are the preferred contact for customers during your meetings. You are supervised, on the repair part, by the workshop manager and report to the after-sales service manager. You are required to interact with your colleagues in the after-sales service, the sales department and factories based abroad.

Responsabilities :

• Carry out expert maintenance or repair actions in the workshop or at customer sites, according to the instructions received while complying with the company's safety rules and those in application on customer sites (Prevention Plan);

• Receive telephone requests for technical information from our customers for a pre-diagnosis with a view to intervention if necessary;

• Inspect equipment, establish repair quotes and intervene for repair or improvement;

• Carry out preventive and curative maintenance operations;

• Prepare the elements for establishing maintenance quotes;

• Set up connections for new or reconditioned devices at customers’ premises;

• Provide a prevention, information and recommendations service to customers;

• Provide technical training on our products to customers (control of the product range);

• Participate in the development of the sale of maintenance contracts in collaboration with the after-sales service manager and salespeople;

Key skills :

• Analytical qualities, very good interpersonal and commercial qualities;

• Ease and mastery of written and oral communication;

• Autonomy, organization and rigor;

• Seek to increase your knowledge in different fields or technologies

• Be able to work alone or in a team and report on your activity;

Technical skills and profile :

• In-depth knowledge in technique, mechanics, hydraulics, pneumatics, machining, welding, industrial design and customer processes for:

• Analyze maintenance data;

• Technically assist customers;

• Check, monitor and regularly maintain industrial equipment;

• Read a plan and/or a mechanical, electrical, hydraulic technical diagram, etc.

• English proficiency

• Demonstrate adaptability in the face of a volatile environment and marketEducation required: The job requires BTS maintenance level knowledge

• Experience: 3/5 years, skills or experience in machining technique would be a plus

• This position is open to people with disabilities.

• Other: car license and electrical authorizations

• National and international mobility required at a minimum of 50%

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