Jobs for People with MS: National MS Society

Job ID Number

R2834

Employment Type

Full time

Worksite Flexibility

Onsite

Job Summary

As a Systems Engineer you will be responsible for business analysis, hardware engineering, systems administration, software installation, and quality assurance. The focus will be on the Oracle Hospitality Cruise Property Management System, known previously as Fidelio Cruise.

Job Description

We're looking for a Systems Engineer to be responsible for business analysis, hardware engineering, systems administration, software installation, and quality assurance. The focus will be on the Oracle Hospitality Cruise Property Management System, known previously as Fidelio Cruise. This is full-time, onsite, and a contract that is renewed on a semi-annual basis.

What You’ll Do

• Demonstrate expertise in the low-level design of our product

• Gain a comprehensive understanding of the product's technology stack and data model

• Recognize how our product interacts with other systems within the enterprise

• Perform configuration and system testing in both lab and fleet environments

• Provide user support through various stages including UAT, project deliverables, and operational support

• Install systems physically in the lab and onboard, requiring travel (25%)

• Maintain and support development and test lab environments

• Create and uphold product documentation

• Troubleshoot network, firewall, and connectivity issues

• Handle additional tasks as directed by the Manager

What You’ll Need

Required:

• Experience with product backlogs, including defect and enhancement management

• Ability to comprehend requirements and user stories

• Skilled in estimating technology requests and conducting cost/benefit analysis

• Proficiency in defining context and sketching solutions

• Establishing and maintaining vendor and partner relationships

• Overseeing the product roadmap's execution and evolution

• Crafting and executing test cases for nonfunctional requirements

• Maintaining updated documentation of all products

• Providing 3rd Level Production Support

• Keeping current with industry trend

• SQL knowledge and reporting experience (Crystal Reports or similar)

Preferred:

• Excellent communication and advanced relational database understanding

• MS Excel expertise, including VLOOKUP’s and Pivot Tables

• Proficiency in SQL query and script generation

• Adaptability to change and priority shifts

• Research skills and understanding of when to escalate issues

• Independent learning and technology application

• Ability to work autonomously and within a team

• Awareness of data protection regulations (GDPR, PCI, PII)

• Minimum 5 years in Application Software Delivery Life Cycle and Support

• Minimum 5 years experience with Relational Databases & SQ

• At least 1 year of Crystal Reports Writing

• Prior experience in the cruise and hospitality industry is a plus

• Familiarity with system integration in an application development and support team setting

• Minimum 3 years of OHC PMS or Fidelio Cruise experience at the administrative level

Physical Demands:

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.