Jobs for People with MS: National MS Society

Please apply online using a laptop or desktop computer.POSITION SUMMARY:Are you passionate about harnessing the power of Salesforce to transform businesses and contribute to saving over 10,000 lives each year through biotherapy? Are you a passionate leader who thrives on keeping complex projects on track and surpassing expectations? If so, then step into the spotlight as our CRM Practice Leader! We are seeking a dynamic individual to lead our Salesforce to deliver transformative cloud-based solutions throughout our operations. This role is pivotal in ensuring the successful vision and strategy of our CRM and Salesforce initiatives, aligning business objectives with technological solutions, and enhancing the engagement of donors, patients, and customers. This position can be remote (US) or hybrid. #LI-Remote #LI-Hybrid.ACCOUNTABILITIES:CRM Architecture and Digital Transformation Leadership: Lead strategy and design of CRM related digital transformation initiatives across different service lines. Ensure that the Salesforce and other platforms scale effectively with the business demandsCapability Design and delivery CoE: Establish and lead a CoE that provides architectural guidance for CRM solutions, performs Vendor evaluation and makes Build vs Buy decisions. Define architectural strategy, governance, and best practicesInnovation Advocacy and Value realization: Keep abreast of the latest Salesforce updates and features, promoting the adoption of new innovations within the organization to help meet business key metrics. Ensure that the value of Salesforce investment is fully realized.Team Leadership and Collaboration: Motivate and mentor teams to create a dynamic and cohesive environment that champions success. Collaborate with other stakeholders in IT to effectively communicate and implement CRM strategiesTechnical Solutioning and Assessment: Collaborate with architects across business and IT to develop POCs, technical assessments, and articulate trade-offs. Present and advocate for the solution to the Product Management team and Business and drive it to completion. Utilize extensive Salesforce expertise to review optimal solutions, focusing on maximizing functionality and system integrations while adhering to pragmatic cost models.Stakeholder Communication: Maintain clear, effective communication between stakeholders and the technical team, bridging gaps between technical and business perspectives.Integration Management: Guarantee project success not solely through feature implementation but also via the seamless integration of data across systems.Continuous Improvement: Foster a culture of continuous improvement. Drive improvements by assessing project outcomes and applying insights to future projects.Work collaboratively with business leaders to understand their key objectives and In partnership with the IT COEs, create a roadmap and design solutions to meet the organizational objectives for growthREQUIRED QUALIFICATIONS:Salesforce Proficiency: Preference for candidates with Salesforce certifications (Certified Salesforce Administrator, Certified Sales and Service Cloud professional, or Health Cloud Accreditation).Thought Leadership: Ability to anticipate future challenges and opportunities in the digital landscape and to provide strategic guidance and innovative solutions to drive successful transformations. Proactive in identifying emerging technologies and methodologies that can drive meaningful change and create value for organizations undergoing digital transformation.Technical Communication: Skilled in explaining complex technical concepts understandably to clients and team members.Leadership and Team Management: An innate talent for motivating and leading teams, creating a collaborative and goal-driven environment.Business and Technical Integration: Capability to interpret business requirements into effective Salesforce solutions.Analytical Thinking: Strong analytical and problem-solving skills, with meticulous attent on to detail and precision.Agile: Strong experience using Agile and SCRUM methodologies in product developmentKnowledge of:Overall knowledge of the last trends in the corporate Information Technology domain (Cloud, Application as a Service, etc.)Knowledge of Agile methodologiesOverall knowledge of Cloud technologies (AWS, Google, Office 365, etc.)Ability to:Consensus Building: Facilitate decision-making among diverse stakeholders with conflicting priorities by soliciting input and viewpoints from all parties involved Communication and Stakeholder Engagement: Outstanding communication skills and proficiency in managing stakeholder relations.Set the high bar of expectations, lead and manage teams to achieve those goalsEducation and/or Experience:8 years direct people leadership10 years of experience in Product Management, Product Marketing, Product Design and/or Solution Architecture with a proven record of building great enterprise applications8 years of experience specifically designing Salesforce Health Cloud, Sales Cloud, Service Cloud, and marketing CloudDemonstrated ability to manage budgets, timelines, and resource allocation.Prior experience in a consulting or client-facing rolePREFERRED QUALIFICATIONS: (Additional qualifications that may make a person even more effective in the role, but are not required for consideration)Experience in best practices for CI/CDDemonstrated experience with cloud/PaaS technologies & cloud integration toolsExperience with successfully implementing SDLC methodologies like Agile and SAFe framework.Previous experience with maturing architecture practices with continuous innovationDEI COMMITMENT:As...Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity