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Job Information
Minnesota Visiting Nurse Agency Patient Services Coordinator Ambulatory I - FOH, CSC Front Desk in Minneapolis, Minnesota
_SUMMARY_ We are currently seeking a PSC Ambulatory I-FOH to join ourCSC Front Deskteam. This full-time role will primarily work on-site (SHIFT: Days).
Purpose of this Position: The purpose of this position is to provide a welcoming experience for patients and their families. The main objectives of this position are to meet and exceed patient expectations as it relates to front desk procedures; to act and communicate in a professional and positive manner to patients, providers and care team staff; and to provide team-oriented support to staff to assist in meeting overall HHS registration quality goals. This is a high patient volume, multi-tasking position, with afternoon, evening and weekend hours.
/A $500 hiring incentive is available for eligible external candidates (current employees, contract/temporary workers, and former employees returning to HHS within one year are ineligible)./
_RESPONSIBILITIES_
- Welcomes patients and guests in a friendly manner, following the “I am Welcomed” standard workflow
- Provides navigation assistance to all patients and guests
- Utilizes the electronic health record accurately and efficiently to perform the following functions: o Patient Check-in o Point of Service Collections (Co-payments, Self-pay, and outstanding balances) o Registration o Patient Check-out (Schedule following the standard processes) o Verify insurance accuracy through RTE (Real Time Eligibility) and Benefit Engine
- Ensures personal workspace and patient waiting areas are neat and sanitized.
- Responsible for handling patient financial transactions o Cash Box o Cash Collections o Credit/Debit card transactions o Daily reconciliation
- Promotes the organization and assists in maintaining clinic efficiency
- Check-out patients
- Provide scheduling support for contracted providers and specialty departments
- Provide support for providers with requests and urgent needs
- Manages special patient needs upon request
- Maintains Clerical Pool In-basket messages; messages are completed appropriately based on the SLA (Service Line Agreement) and urgency of the message
- Receives and creates encounters for medical forms and delivers them to the clinical team
- Assist with processing of time sensitive patient’s needs, such as patient forms, etc.
- Perform other duties as assigned
_QUALIFICATIONS:_ /Minimum Qualifications:/ * High School Diploma or equivalent * At least one year of experience in related field and/or six months of Front of House experience * One year of customer service experience
/Preferred Qualifications:/
- Ability to work cohesively, effectively, and respectively with individuals from a variety of economic, social, and culturally diverse backgrounds
- Ability to work in a fast-paced, continually changing environment
- Ability to respond appropriately to shifting priorities
- Ability to prioritize work assignments
- Consistently exceeds quality and productivity standards, including accuracy in patient registrations and scheduling as well as customer service expectations
- Demonstrates knowledge and understanding of organizational policies and procedures
- Technical proficiency in basic computer skills and applications suca as Microsoft Office and Outlook
- Ability to work independently and in a team setting
/Knowledge/ Skills/ Abilities:/
- 6 months of previous HHS experience
- Associate Degree (Healthcare or Business concentration preferred) or 2 years of customer service experience in similar clinic/ambulatory healthcare environment
- Certification from o HFMA OR o NAHAM OR o HBI Patient Access Certification
- Experience with Electronic Health Records (EHR) – Epic experience preferred
- Understanding of medical terminology
- Experience with different payers/insurance requirements
- Bilingual fluency in English/Spanish or English/Somali or other languages including ASL (not required)
Title: Patient Services Coordinator Ambulatory I - FOH, CSC Front Desk
Location: MN-Minneapolis-Downtown Campus
Requisition ID: 241361