Job Information
UMPhysicians Patient Representative (Pediatric Specialty Clinic) in Minneapolis, Minnesota
This is an AFSCME represented position. Why M Physicians? The Pediatric Discovery Clinic offers a wide range of services to pediatric patients seeking care from any of our 15 sub-specialties. Some of the pediatric sub-specialties we see include; surgery, dermatology, endocrine/diabetes, nephrology, urology, gastroenterology, pulmonology, muscular dystrophy, allergy, solid organ transplant, weight management, and adoption medicine. Many of our clinics are multi-disciplinary, which means we offer multiple specialty services within one clinic appointment. We perform outpatient procedures, pulmonary function testing, lab draws, allergy testing, and other interventions as directed by physicians within the clinic. We offer child-family-life services, which help children to cope and understand the procedures being performed in a child-friendly way. Our teams practice patient and family centered care, partnering with families to ensure they are a partner in the care our patients receive. What you will do as a Patient Representative: Assists with phones and schedules future appointments and/or procedures. Welcomes visitors, provides non-clinical information, collects co-pays, and enters/verifies health insurance information at check-in Oversees the clinic lobby and patient waiting area and ensures it is clean, orderly and inviting Arranges accommodation and/or interpreter services as need needed for the patient visits Resolves non-clinical patient customer service issues Assists with coordinating provider schedules and appointments Improve efficiencies of clinic schedules and to reduce patient waiting times and enhance customer experience Requests/obtains/sends medical records and diagnostic test results from patient visits to other providers as requested What you will need: Successful completion of Patient Representative training program and OJT within 5 weeks of hire. Knowledge of online scheduling and experience with EMR systems Keyboarding skills of 35 wpm. Proven experience in customer service This position may be required to float to other departments at the discretion of the manager based on clinic needs. Location: Minneapolis, MN 55454 Hours: Monday-Friday, 8:30am-5:00pm (1.0 FTE/40 hours per week) with some flexibility requested based on business needs. Benefits: This is a benefit eligible position: Competitive wages, Healthcare (including vision & dental), 401K, parking & tuition assistance and more Compensation: 20.18 - 27.53 USD Hourly At M Physicians we believe in pay transparency and equity. The compensation for each position is based on experience, skills, qualifications, and other role-specific considerations. Our total compensation is designed to support your well-being, career growth, and work-life balance. University of Minnesota Physicians (M Physicians), a non-profit organization headquartered in Minneapolis, seeks motivated individuals for both clinical and non-clinical roles to drive innovation in health and medicine. Our inclusive culture offers competitive salaries, excellent benefits, and the opportunity for career development in the exciting field of health care to over 1,200 physicians, 300 advanced practice providers, and 2,200 health professionals and staff across Minnesota and beyond. Join us on a mission to advance medicine. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. UMPhysicians is an Equal Opportunity/Affirmative Action/Military Friendly employer. All qualified applicants will receive consideration for employment without regard to race, color, cr ed, religion, sex, national origin, sexual orientation, age, marital status, status with regard to public assistance, disability, or status as a protected veteran.