Jobs for People with MS: National MS Society

NOW HIRING for Member Advocate!!! These positions will be in office. MUST LIVE in MN!!! Please do not apply if you don't reside in MN or do not have the MUST HAVES below!!

• MUST HAVES:

• 1+ years of call center experience

• 1+ years of health care knowledge or experience. Strong preference given to candidates with previous health insurance experience

Description:

● Go above and beyond to provide the member or provider with a simple and seamless experience.

● Courteously respond to member and provider inquiries via inbound call or email.

● Determine the best way to resolve member and provider inquiries by asking probing questions and making appropriate recommendations based on health insurance product path and program.

● Correctly communicate claims and benefits information from designated internal platform(s) to further assist with caller’s inquiries.

● Demonstrate empathy and active listening in each interaction with the caller.

● Accurately document all interactions within our Customer Relationship Management (CRM) platform with clarity and professionalism.

Pay:

$22/hr

Shift:

Commit to a set schedule between the hours of 7AM to 7PM CST. Very nice office and amenities. It will be classroom style training.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.