Job Information
Fairview Health Services Department Assistant in Minneapolis, Minnesota
Responsibilities Job Description
Are you looking for a customer service position? We at MHealth Fairview are looking for you to join our Kasota Rehab and Pharmacy team in Minneapolis, MN as a Department Assistant! This position is a 1.0FTE ( 80 hours/2 weeks) on the day shift and eligible for full benefits package. (https://www.fairview.org/benefits/noncontract) .
Provides overall support to the Prescription Assistance Department. Responsible for all calls, mail, faxing, copies, filing and scheduling consulting appointments, follow up phone calls. Maintain Patient paper and electronic case files, entry to and maintaining spreadsheets for tracking purposes. Computer and software skills, Word, Excel & Outlook, Excellent communication and phone skills.
Provide superior customer service on the phone to all patients, other Fairview entities and department, and others.
Communicate accurate information effectively regarding patient support programs according to established processes to support day-to-day operations.
Assist customers with basic questions and return phone calls.
Take accurate and complete phone messages and forward them to appropriate person for resolution.
Maintain a positive, helpful tone of voice when assisting callers.
Responsible for adding on surgical procedures to schedule on a daily basis.
Use EPIC, our electronic health record to schedule surgical procedures.
Contact all staff involved in preparing for a consult.
Thorough communication with staff.
Respond to basic requests as assigned.
Assist with gathering information, completing forms, and any other task as assigned
Required
Experience
1 year of customer service, front desk, department assistant or related work experience
Strong communication skills providing customer service in person and via phone and email
Ability to learn and use multiple types of computer systems
Preferred
Experience
EPIC, Excellion, or similar EMR medical record system experience
Healthcare experience
Medical terminology
Qualifications
$20.42-$28.82 / Hourly
EEO Statement
EEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status
Benefit Overview
Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract
Compensation Disclaimer
An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical.
Fairview Health Services
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