Job Information
Minnesota Visiting Nurse Agency Connection Advisor Outreach, Remote (Hiring Incentive) in Minneapolis, Minnesota
_SUMMARY_
Hennepin Healthcare has a current opening for aConnection Advisor Outreachopening in our Connection Center department. This full-time role will primarily work remotely (days/evenings). The schedule for this position will be 40 hours a week between the hours of 7:30 AM - 5:30 PM Monday - Friday. The schedule will be decided following the 6-week training period. The training period will be a Monday through Friday 8:00 AM to 5:00 PM schedule and will be held on campus.
Purpose of this position:Under general Supervision, provides Outreach Services for assigned departments and programs including, but not limited to: Centralized Referrals and Discharge Appointments. Uses call center, electronic health record and departmental technology to meet the needs of the patients/customers. Answers inquiries and questions, trouble shoots complex issues and provides information. Promotes patient and provider satisfaction and advance the continuum of care.
/Working remotely will start after the training period has been completed. Individuals will need a quiet working environment, high speed internet, fire alarm, fire extinguisher, and desk space. Hennepin Healthcare will supply computer, monitors, keyboard, mouse, and phone.Employees will need to be within a 100-mile radius of our downtown campus./
/A$500hiring incentive is available for eligible external candidates (current employees, contract/temporary workers, and former employees returning to HHS within one year are ineligible)./
_RESPONSIBILITIES_
- Makes outreach calls to coordinate appointments
- Responds to calls including patients, physicians, physicians’ office staff, and peers. Prioritizes the urgency of the caller’s needs and takes the appropriate action
- Works in Epic Workqueues following standard work and departmental policies and procedures
- Partners with Clinics and Services to meet the clinical scheduling needs of the referral
- Schedules, cancels and reschedules appointments for patients/callers following standard work and departmental policies and procedures
- Obtains and accurately captures demographic information and patient’s health insurance information provided by the patient or caller
- Completes multiple types of patient registrations in a professional, accurate, customer-oriented and timely manner following departmental policies and procedures
- Requests and processes payments for co-pays, pre-pays and outstanding balances
- Meets all departmental quality standards
- Coordinates with Telehealth nurses or Clinical Staff as needed to meet the needs of the patient
- Escalates calls to Team Coordinator or Supervisor as needed
- Performs other duties as assigned, but only after appropriate training
_QUALIFICATIONS_
/Minimum Qualifications: /
- High School Diploma
- Two years data look-up/data entry experience
- Two years’ experience in customer service involving complex analytical problem-solving skills
- Two years’ experience in a call center with emphasis in a customer service/medical industry or experience in a specialized clinic
-OR-
An approved equivalent combination of education and experience
/Preferred Qualifications:/
- Bilingual Spanish/English
- Two years of post-secondary education.
- Healthcare Call Center experience
- Clinical Referrals experience
- 6 Months experience in Connection Advisor – Senior Position
/Knowledge/ Skills/ Abilities:/
- Excellent customer service
- Demonstrated phone system proficiency
- Knowledge of medical terminology and medical scheduling.
- Knowledge of medical insurance theory.
- Ability to organize work under pressure
- Demonstrated ability to complete accurate data entry
- Demonstrated attention to detail
- Basic knowledge of medical terminology
- Basic knowledge of medical insurance theory
- Ability to work in a fast-paced, continually changing environment
- Time management and sound decision-making skills
- Strong written and oral communication skills
- Active listening
- Demonstrated ability to respond appropriately to shifting priorities
- Demonstrated ability to prioritize work assignments
Title: Connection Advisor Outreach, Remote (Hiring Incentive)
Location: MN-Minneapolis-Downtown Campus
Requisition ID: 241294