Job Information
AECOM Traffic Management Center Operations Lead in Milwaukee, Wisconsin
Company Description
Work with Us. Change the World.
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us.
Job Description
AECOM is seeking a Traffic Management Center Operations Lead to be based in Milwaukee, WI.
Responsibilities
Primary oversight of all aspects of video archiving and distribution to include:
Fulfilling all requests for video and other control room records requests in accordance with client policies and procedures and WI Open Records law.
Managing and maintaining Video Archive and Request database to include data gathering and identifying opportunities for improvement.
Auditing of video archive and request accuracy. Coordinating with shift supervisors and management to ensure accuracy and procedural compliance.
Providing training on video archiving and request procedures to control room staff.
Coordinate with client management and divisions to ensure requests are fulfilled appropriately.
Maintaining Video Distribution folder in Box.
Identifying videos that can be used for training purposes or by other client program areas and maintaining repository for those videos.
Create video compilations for use by client. Editing videos as needed.
Monitoring email accounts for requests for video.
Maintaining prompt and professional communication with all requestors via email, phone, etc.
Coordinating with client management on video hold requests.
Maintaining ‘permanent hold’ folder for videos that have received litigation hold requests. This includes maintaining video and correspondence.
Providing testimony in court on behalf of client for any subpoenas related to video requests and / or distribution.
Control Room Staff Scheduling
Develop monthly control room staff schedules in coordination with AECOM TMC operations manager and shift supervisors using online scheduling tool.
Ensure appropriate control room coverage levels are met in accordance with operational needs, contract, and client expectations.
Monitor special event calendar and weather forecasts and adjust staffing levels as needed to support heightened operations.
Develop and recommend new ideas for control room schedules in partnership with client and AECOM management.
Maintain PTO request calendar and PTO requests.
Participate in interviewing and hiring process to include:
Coordinating with AECOM TMC operations manager on opening of requisitions for new / replacement positions.
Review applicants and coordinate with AECOM TMC manager and shift supervisors to identify candidates for interview.
Coordinate with AECOM talent acquisition team to schedule candidate interviews.
Participate in initial candidate interviews. Make recommendations to TMC operations manager for candidates to move forward.
Identify other avenues for candidate recruitment (job services, colleges, etc.) and coordinate with them on posting positions and candidate recruitment.
Intelligent Transportation System (ITS) Maintenance
Attend and participate in monthly ITS maintenance meeting.
Review service requests and work orders to maintain accuracy and procedural compliance.
Act as liaison between control room team and IT / ITS maintenance staff on device and systems issues.
Request new asset management system accounts for control room staff and provide training to new employees.
Provide regular communication to control room staff on the status of device repairs, new devices, device replacement, etc.
Maintain device status notes in the Advanced Traffic Management System (ATMS)
Maintain list of contractor-maintained signals in asset management system.
Additional Responsibilities
Assist with TMC management and supervisory coverage to support vacations, sick calls, etc. and act as supervisor on-duty / on-call.
Participate in and represent client and TMC in meetings, trainings, exercises as requested by management. Present at meetings as requested.
Maintain email distribution lists.
Assist with development of and updating of control room Standard Operating Procedures (SOPs).
Identify operational inefficiencies and/or areas for improvement within the control room. Coordinate with client and AECOM management to support implementation.
Assist with completing operational audits, as needed.
Assist TMC operations manager with providing regular updates to on-site TMC staff.
Become Flex Lane certified. Maintain Flex Lane certification and provide Flex Lane coverage and support as needed.
Become and maintain AECOM Certified Trainer certification.
Ordering staff uniforms
Ordering uniforms for new control room staff and replacement uniform items. Creating expense reports for uniform orders.
Maintaining ‘storefront’ for non-AECOM uniform / merchandise orders.
Maintaining spare uniform inventory.
Maintaining relationships with uniform vendor.
Qualifications
Minimum Requirements:
- BA/BS + 6 years of relevant experience or demonstrated equivalency of experience and/or education
Preferred Qualifications:
Previous traffic management center or operations experience
Previous supervisory or leadership experience in operations preferably in a traffic management center, dispatch center or related environment.
Strong leadership skills
Excellent verbal and written communication skills
Attention to detail and strong focus on quality.
Ability to participate in on-call rotation for weekends, holidays, special events, etc.
Ability to work outside of normal business hours to support coverage, operations, meetings, etc.
Ability to work independently with minimal supervision.
Position requires completion of a Criminal Justice Information Systems (CJIS) background check.
Additional Information
- Sponsorship is not offered for this position
Offered compensation will be based on location and individual qualifications. The expected range is $65,000.00 - $98,000.00.
About AECOM
AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.
AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.
Freedom to Grow in a World of Opportunity
You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.
You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.
AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.
Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.
All your information will be kept confidential according to EEO guidelines.
ReqID: J10125815
Business Line: Transportation
Business Group: DCS
Strategic Business Unit: West
Career Area: Operations & Maintenance
Work Location Model: On-Site
Legal Entity: AECOM Technical Services Inc
AECOM
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